Sales Audit Coordinator
The Guitar Center Company is a leading retailer in the music industry, seeking a Sales Audit Coordinator to support store personnel in resolving sales transaction issues. This role involves assisting with banking discrepancies, conducting research, and preparing journal entries related to retail operations.
Responsibilities
- Answer phone calls from the group line and assist store personnel with identifying issues as well as conducting research and supply solutions to the related issue
- Assist in gift card discrepancies and balance inquiries
- Research and respond to all emails from store personnel
- Research and respond to chargebacks and sales ticket retrievals
- Various retail location reconciliations including bank accounts, incoming wire transfers, cash tills, and cash over/short
- Store check and deposit review
- Prepare journal entries related to retail store's cash over/short, bad debt, and checkbook
- Additional duties as assigned
Skills
- High School Diploma or GED required
- 1 year of relevant work experience
- Novice understanding of online retail transactions
- Intermediate proficiency in Microsoft Excel & Word
- Intermediate data entry and keyboard skills, including accurate ten key by touch
- Ability to perform tasks as directed and be able to think and work independently
- Effective communication skills both written and verbal and be able to work well with other in a team environment
- Passion for providing excellent service
- Positive and proactive approach to tasks and working on a team
- Extraordinary time management and organizational skills
- Ability to demonstrate company standards
- Capacity to give regular and clear feedback to team
- Ability to provide and receive constructive criticism
- Capacity to multitask in order to meet simultaneous demands
Benefits
- Enticing employee discount on all Guitar Center products and gear
- Free sound proof practice studios located on campus, stocked with guitars, basses, keyboards, drum kits, mics, etc... available for all GC employees! (Some even have recording capabilities!)
- Guitar Center Jam sessions -- Guitar Center employees form bands who then showcase their songs and skills -- this is entirely voluntary!
- Excellent medical, dental, vision, and life insurance benefits
- Subsidized gym memberships
- A matching 401k program
Company Overview