[Remote] Customer Support Representative - East Coast Hours
Note: The job is a remote job and is open to candidates in USA. Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. They are looking for a Customer Support Representative to act as a liaison between Technical Support and Product Teams, manage client account activations, and gather customer feedback to enhance services.
Responsibilities
- Perform set-up and configurations within the Comply platform to effectively activate new client accounts
- Respond efficiently to customer inquiries and maintain exceptional customer satisfaction
- Manage customer account activation implementations to ensure customer satisfaction and meet deadlines
- Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform
- Prioritize incoming customer support cases in a high-volume, fast-paced environment
- Manage support case details in our case tracking system
- Respond to customer questions, update clients on project status, and troubleshoot issues promptly
- Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term
- Manage multiple projects simultaneously, prioritize tasks, and reach deadlines
- Provide efficient productivity and exceed client’s expectations for support
Skills
- Must be open to working multiple East Coast hour shifts including: East Coast Shift 1: 8AM(EST) -4PM(EST) Monday through Friday
- East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday
- East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday
- Bachelor's Degree with 0-3 years of work experience
- Must be open to work evenings, occasional weekends, and/or holidays
- Excellent customer-facing and communication skills, both written and verbal
- Ability to accurately analyze and interpret data
- Exceptional organizational and time management skills
- Superior troubleshooting, resolution, and analysis skills
- Ability to perform complex tasks and prioritize multiple projects
- Major in Accounting, Finance or Economics is a plus!
- Previous experience in a high-volume call environment and/or customer support role is a plus!
- Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!
Company Overview