Closing Shift Lead – Customer Service & Operations Supervisor at Hirebase (Evening/Weekend – Part‑Time)

```html Join Tasknexa: Craft Memorable Frozen‑Dessert Experiences Are you passionate about delivering delightful moments to guests while leading a team to success? Gigflowx —a locally‑owned, family‑run frozen‑yogurt, sorbet, and gelato destination—has been serving communities for over 16 years. With a rotating selection of 10 seasonal flavors and more than 50 premium toppings, we empower guests to create their own sweet masterpieces. Our mission is simple: make every visit unforgettable through exceptional service, a bright and clean atmosphere, and a team that feels like family. Why This Role Is a Game‑Changer As the Closing Shift Lead , you will be the final guardian of our store’s nightly operations, ensuring that each guest leaves with a smile and that the shop is prepared for the next day’s excitement. This position is pivotal for maintaining the high standards that Talensparkx is known for, and it offers a clear path toward future management opportunities as our new Liberty Hill location opens. Key Responsibilities – Your Daily Impact Guest Service Excellence: Create custom frozen‑dessert creations, operate the point‑of‑sale system efficiently, and provide friendly, knowledgeable checkout experiences. Closing Operations: Execute closing checklists with precision—cash reconciliation, equipment shut‑down, sanitation cycles, and inventory counts. Team Leadership & Training: Coach and mentor associate staff on product knowledge, service standards, and safety protocols; deliver on‑the‑spot training during the shift. Performance Communication: Provide concise progress updates to the Store Manager, highlighting achievements, challenges, and staffing needs. Policy Enforcement: Ensure all team members adhere to Flexzenith policies, including dress code, attendance, and food‑safety regulations. Employee Development: Identify performance gaps, create Improvement Plans, and follow up to track growth. Sanitation & Food Safety: Oversee cleaning schedules, verify proper storage temperatures, and maintain compliance with local health department standards. Shift Coverage & Flexibility: Assist with opening or mid‑shift duties when needed and cover additional shifts to support the team. Essential Qualifications – What We’re Looking For Minimum of 1‑2 years supervisory or managerial experience in a fast‑paced retail or food‑service environment. Demonstrated ability to work closing shifts (5 PM–closing) and flexibility for weekend schedules; opening availability is a plus. Strong interpersonal skills with a friendly, honest, and team‑oriented attitude. Reliable transportation and a valid driver’s license. Eligibility to work in the United States. High school diploma or GED; additional education in hospitality or management is desirable. Preferred Experience & Attributes Experience in frozen‑dessert or similar quick‑serve food concepts. Proven track record of meeting sales targets and upselling premium toppings. Ability to multitask efficiently under time‑sensitive conditions. Keen eye for detail, especially regarding cleanliness and product presentation. Demonstrated sense of urgency in completing tasks and resolving issues. Core Skills & Competencies for Success Leadership: Inspire and motivate a diverse team, fostering a collaborative environment. Communication: Clear, concise verbal and written communication with guests, peers, and management. Problem‑Solving: Quickly identify operational challenges and implement effective solutions. Organizational Ability: Manage multiple responsibilities—cash handling, cleaning, training—without sacrificing quality. Customer‑Centric Mindset: Anticipate guest needs, resolve concerns, and turn interactions into memorable experiences. Technical Proficiency: Comfortable using POS systems, basic inventory software, and digital scheduling tools. Career Growth & Learning Opportunities At Jobmatrixo , we view every associate as a future leader. As the Liberty Hill location prepares to open, you will have the chance to transition and take on new responsibilities in a brand‑new environment. Our internal promotion pathway includes: Advanced management training programs. Cross‑location mentorship with seasoned store managers. Opportunities to lead special projects such as seasonal menu launches or community events. Potential progression to Assistant Store Manager or Store Manager roles within 12‑24 months, based on performance. Work Environment & Culture at Remotifyx We cultivate a vibrant, inclusive workplace where every team member feels valued. Our culture is built on: Team Spirit: A supportive crew that works together to keep the store sparkling and the guests smiling. Recognition: Regular “Employee of the Month” awards, spot bonuses for outstanding service, and public acknowledgment of achievements. Community Involvement: Participation in local events, charity fundraisers, and school partnership programs. Continuous Feedback: Open‑door policy with management, weekly check‑ins, and construct Apply tot his job Apply To this Job