Client Operations Associate (Order Processing)
Summit 360 is seeking a Client Operations Associate to support their sales operations. This role involves processing sales orders, managing returns, and ensuring smooth logistics while providing exceptional customer service and communication with various stakeholders.
Responsibilities
- Actively monitor the incoming requests to process sales orders, purchase orders, invoices, and returns according to company policies and procedures
- Handle RMAs, RTVs, and commercial invoices
- Handle Accounts Receivable follow-up with customers
- Calculate freight costs and coordinate courier/ LTL shipments
- Manage most aspects of inbound purchases for the team
- Interact with managers, sales representatives, customers, and vendors via email, telephone, and face to face
- Communicate with customers to follow up on orders; send tracking information and credit card receipts
- Answer phone calls from the inbound company call queue
- Ad hoc projects as assigned
Skills
- Impeccable attention to detail, accuracy, and organization skills
- Excellent time management, problem solving, and prioritization skills
- Disciplined work ethic with the innate ability to take initiative
- Working knowledge of Microsoft Office Suite
- General understanding of logistics coordination - domestic and international
- Excellent oral and written communication skills
- Exceptional customer service skills
- In depth understanding of and ability to follow processes
- Positive, can-do attitude with a focus on collaboration
- Associate or bachelor's degree
- 1-3 years of experience in an administrative role
Benefits
- Remote Work Environment (with the option for hybrid). Because it works!
- Generous PTO (Paid Time Off) Plan & Paid Holidays. Have a life outside of work! We beg you!
- Medical, Dental, & Vision Benefits. We want our people to be healthy and happy.
- Company-sponsored long-term disability & life insurance. If something happens, you will not need to worry.
- 401k. Ensuring that after a long career with us, you will be taken care of.
- Paid Bonding and Pregnancy Leave. As your family grows, we have you covered!
- Casual Dress Policy. We value individuals and individual choice.
- Modified Summer Schedule. We get our work done in fewer hours so we can start the weekend early.
- Financial assistance for professional development opportunities. We want our company and our people to grow together.
- Fun company-wide outings. Because it’s important to connect outside the office!
- Company Volunteer Opportunities. Help us give back to our community on company time.
- The Best Team! It’s all about the people.
Company Overview