Account Manager - Expansion and Renewal (Austin, TX)
Dispel is hiring an entry level Account Manager to manage and grow relationships within their existing customer base. This role supports revenue expansion and renewal efforts through structured account planning and strong customer engagement, primarily serving critical infrastructure and industrial enterprises.
Responsibilities
- Own a named portfolio of customers with commercial responsibility
- Support renewal strategy, execution, and customer alignment
- Identify new use cases, environments, and stakeholders within existing accounts
- Develop account plans aligned to customer priorities and Dispel's product roadmap
- Maintain accurate forecasting and strong CRM hygiene (e.g., HubSpot)
- Serve as a commercial point of contact for CISOs, CIOs, Heads of OT, Security Architects, and executive sponsors
- Participate in business reviews and commercial discussions
- Articulate Dispel's value across secure access, OT/ICS protection, and critical infrastructure security
- Partner with Customer Success to drive adoption and measurable outcomes
- Proactively identify risks and support mitigation efforts
- Attend conferences and customer on-site meetings as needed
- Collaborate with Sales Engineering and Product to scope opportunities
- Translate security, compliance, and operational requirements into scalable solutions
- Navigate multi-stakeholder enterprise buying processes
- Provide customer feedback to inform product strategy and packaging
- Focus on organizations operating critical infrastructure and industrial environments
- Engage stakeholders across security, IT, OT, engineering, and operations
- Position Dispel as a long-term strategic partner for secure remote access and operational environments
- Partner with VARs, MSSPs, and strategic partners when applicable
- Align on joint account planning and partner-supported opportunities
Skills
- 1-3+ years of B2B sales, account management, or revenue experience in cybersecurity, SaaS, or enterprise software
- Experience supporting or managing multi-stakeholder enterprise accounts
- Exposure to revenue retention or account growth responsibilities
- Understanding of enterprise security, OT/ICS environments, or regulated industry buying cycles
- Strong communication, organization, and account planning skills
- Experience selling cybersecurity solutions such as zero trust, secure remote access, OT/ICS security, or managed security services
- Experience working with critical infrastructure, industrial, energy, manufacturing, or regulated verticals
- Familiarity with partner-influenced sales motions
- Experience in a high-growth or venture-backed environment
Benefits
- Guaranteed commission for the first quarter to support ramp, pipeline development, and strategic account planning
- 401K match
- PTO
- Remote
- Medical, vision, dental insurance
- Clear performance milestones tied to expanded responsibility
Company Overview