Contractor Relations Specialist - Hybrid
InfoTrack US is a company that supports a network of independent contractors delivering litigation support services. As a Contractor Relations Specialist, you will coordinate communications between contractors and internal teams, ensuring they have the necessary tools and support to excel in their roles.
Responsibilities
- Conduct daily reviews of key performance indicators and service level activity; perform contractor outreach as needed, including escalating issues and identifying trends in late performance, availability, and communication
- Manage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teams
- Review contractor payment reports on a regular cadence, including new payments, outstanding balances, and digital wallet transactions
- Assist in monitoring and updating contractor credentials, including registration information, driver's licenses, and insurance documentation
- Review contractor profiles to ensure information is accurate and aligned with communication preferences
- Maintain a log of active issues, ensuring consistent follow-up through resolution
- Review and respond to contractor notes within internal systems, serving as a first point of contact and escalating when appropriate
- Answer the contractor support phone line for urgent, in-field questions and determine the best path to resolution
- Monitor and respond to actionable emails, including signed affidavits, job-related questions, and payment requests
- Assist with sourcing activities, including obtaining registration lists and related documentation from county offices on a recurring basis
- Support Contractor Success Team managers throughout the recruitment and onboarding process, including contractor profile creation and system setup
- Participate in special projects and provide support on team initiatives as needed
Skills
- High school diploma or equivalent required; associates/bachelor's degree, or equivalent professional experience is preferred
- 1-2 years of experience in a similar role, preferably in a legal or contractor management environment
- Strong organizational skills with the ability to manage multiple tasks and timelines
- Effective Communication: Excellent verbal and written communication skills to interact with Contractors and internal staff
- Problem-Solving Skills: Ability to identify issues and implement solutions proactively
- Interpersonal Skills: Build and maintain positive relationships with Contractors and colleagues
- Attention to Detail: Ensure accurate documentation and adherence to operational standards
- Technical Skills: Proficient in Microsoft Office Suite and familiar with CRM systems
- Analytical Skills: Ability to analyze data and trends to make informed decisions
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- "Be Me Time" off for mental health, re-charging, volunteering
- Matching Gift Program
Company Overview