[Remote] Bilingual Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. Integrity is a leading independent distributor of life, health, and wealth insurance products, and they are seeking a Bilingual Customer Support Representative. The role involves managing client interactions, answering questions, assisting with claims, and providing overall support to ensure a positive customer experience.
Responsibilities
- Manage large amounts of inbound and/or outbound calls in a timely manner
- Follow communication scripts, prompts, call flows when handling different topics
- Identify customer’s need and clarify information
- Seize opportunities to schedule appointments, where applicable
- Keep records of all conversations in our call center database in a comprehensible manner
- Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support
- Ability to adapt and respond to different types of characters
- Ability to work well in a structured work setting and adhere to a daily schedule
- Work closely with Call Center Managers to promptly resolve issues
- Handle complaints professionally
- Meet personal/team/site qualitative and quantitative targets
- Assist customers with finding/changing doctors, and ordering ID cards
- Assist insured’s with disputing bills, filing grievances and appeals
- Set up gym membership programs
- Assist in submitting initial applications for Medicare and/or Social Security benefits
- Strong attention to detail with excellent time management and decision-making skills
Skills
- Bilingual (Required) - Spanish and English - Strong written and verbal communication
- Customer Service Experience
- Eager and willing to learn
- Have compassion and a strong work ethic
- Have strong communication skills and computer literacy
Benefits
- Eligible for benefit plans on the 1st of the month following date of hire
- Eligible for our 401K retirement plan the 1st of the month following 30 days of employment
- Eligible for a total of 12 days of paid personal time off
- Eligible for 11 Company-paid Holidays immediately
- Employee Referral Bonus
Company Overview