Associate Technical Account Manager
Yardi is a leading company in the property tech industry, dedicated to creating innovative software solutions for property management. They are seeking an Associate Technical Account Manager to provide technical support and guidance to clients, ensuring they maximize the value of Yardi's software. The role involves troubleshooting, client communication, and collaboration with internal teams to enhance client success.
Responsibilities
- Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone
- Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions
- Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success
- Champion client success by sharing relevant product features, best practices, and personalized guidance
- Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients
- Enjoy a continuous journey of learning as you master our products and industry trends to drive client success
Skills
- Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience
- Comfortable providing live support via phone and email, confidently troubleshooting technical issues
- A proactive problem-solver with a strong customer-focused mindset
- Detail-oriented and process-driven, with a focus on accuracy and efficiency
- Adaptable and flexible; you thrive in fast-paced, ever-changing environments
- Skilled at building strong relationships and earning trust with clients
- Driven to exceed expectations and deliver exceptional customer service
- A quick learner who embraces new tools, technologies, and concepts
- Naturally organized and able to prioritize tasks with clarity and confidence
- Familiarity with property management or real estate software, particularly Yardi
- Hands-on experience with technical support and application troubleshooting
Benefits
- 100% paid employee medical premiums
- Company profit-sharing plan
- Flexible work arrangements
Company Overview
Company H1B Sponsorship