[Remote] Bilingual Legal Customer Service Representative (WFH 11am-8pm EST)

Note: The job is a remote job and is open to candidates in USA. Law Offices of Robert S. Gitmeid & Assoc. PLLC is a consumer protection law firm located in New York City, dedicated to providing legal representation to consumers facing challenges from creditors. They are seeking a full-time Bilingual Legal Customer Service Representative to manage client interactions, support attorneys in litigation-related matters, and provide administrative assistance in a fast-paced environment.

Responsibilities

• Manage a high-volume of client interactions within a structured call center environment
• Use of Sales*f*orce CRM software to facilitate the process of responding to clients concerns via phone
• Working with collections agencies via phone to obtain documentation of settlements
• Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria
• Uploading these documents to our system
• Other ad hoc tasks as needed

Skills

• Minimum of 1-year office support experience
• Possess superior organizational and time-management skills
• Must be computer literate: Ability to easily learn the Firm's case management software
• Highest ethical standards and professional integrity
• Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
• Fluent in Spanish
• Experience with Salesforce a plus

Benefits

• Medical, Dental & Vision Benefits
• 401K Benefits with Employer Match
• Paid Time Off (PTO)

Company Overview