Associate, Digital Product GTM (Token)

American Express is a company with a long history of innovation and a commitment to its customers and colleagues. The associate will support the development and execution of the strategic vision for Token Solutions, focusing on sales enablement and understanding customer needs.

Responsibilities

• Support the execution of the Token product roadmap, largely through the education and enablement of key sales/BD teams across the enterprise
• Conduct research on customer (merchant, issuer, aggregator, etc.) problems/needs via Amex sales/BD teams to tailor product marketing/enablement
• Conduct external research on Agentic Commerce needs, trends, use cases, etc
• Identify and potential linkages across other portfolio products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions) through inward-looking research
• Support Token team product management efforts (e.g., product documentation and governance)
• Understand the key token strategic priorities and own tracking/reporting against them
• Partner with the broader Token team (product design and development teams) to identify, track, and implement priorities

Skills

• Self-starter, strategic & creative thinker who thrives in a dynamic environment
• A customer first mindset with proven experience leveraging customer insights
• Comfort with data, utilizing customer insights and other data to develop strategies
• Excellent verbal and written communications skills and proven ability to communicate effectively to audiences across leadership levels
• Ability to prioritize, solve problems independently, escalate appropriately, manage tight deadlines, effectively drive processes and handle changing priorities
• Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously
• Strong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partners
• Process-oriented with great attention to detail

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Company Overview