Customer Service Associate
Copper is a company focused on clean renewable energy and induction cooking, seeking a Customer Service Associate to join their growing team. The role involves responding to customer inquiries, processing service requests, and coordinating with service providers to ensure customer satisfaction.
Responsibilities
- Respond to customer and prospective customer inquiries
- Process key customer requests, including service tickets and order modifications
- Own assigned tickets in Hubspot from triage to completion
- Coordinate with third-party service providers and ensure proper documentation
- Request and track parts through our internal inventory team
- Send instructions, media, and shipping information to service providers
- Log updates and ensure records are fully associated
- Communicate status updates internally and close tickets when service is completed
- Occasionally support local Bay Area pickups or fulfillment follow-ups
- Coordinate with other members of the team for service when needed
- Handle customer calls and proactively reach out when necessary
Skills
- Strong communication skills
- Ability to support others through change
- Positive and professional approach to customer service challenges
- Clear and effective communication skills in English, both written and verbal
- Experience in service coordination, operations, or logistics (hardware/appliance industry a plus)
- Ability to understand and address customer concerns with empathy
- Comfortable working cross-functionally with internal teams and external vendors
- Confidence in making and receiving phone calls
- Able to manage multiple service cases simultaneously and follow through independently
Benefits
- We cover 100% of the premiums for our employees and 50% of the premiums for their dependents on our base plans for medical, dental, and vision insurance.
- We offer a 401(k) plan for employees to contribute to.
- Every employee, regardless of gender identity or expression, is eligible for 16 weeks of paid parental leave after three months of employment (eight weeks through Channing Copper and eight weeks CA Paid Family Leave).
Company Overview