Claims Processor
Canada Life is dedicated to improving the financial, physical, and mental well-being of Canadians. They are seeking a Claims Processor who will assess drug requests, log incoming work, and maintain communication with various offices to ensure eligibility and process claims efficiently.
Responsibilities
- Reviewing drug exception requests and completing set‑ups in the Tandem system
- Corresponding by phone and email with Group Offices, Resource Centers, Benefit Payment Offices, and Group Customer Contact Services
- Running and maintaining reports using Excel
- Scanning, logging, and distributing referrals and prior authorizations
- Attending the office at least two days per week
Skills
- Strong organizational, quality, and time management skills
- Excellent customer service skills
- Ability to deliver high‑quality results with speed and accuracy in a fast‑paced, challenging, and constantly changing environment
- Excellent analytical, investigative, and problem‑solving skills
- Strong verbal and written communication skills
- Comfort navigating multiple computer systems simultaneously
- Experience using Excel, Word, and other Microsoft Office applications; excellent keyboarding skills (40 wpm)
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment
- Bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Company Overview