[Remote] Application Specialist- Mountain & Pacific

Note: The job is a remote job and is open to candidates in USA. Project Kitty Hawk is dedicated to building pathways for adult learners to earn high-quality degrees and credentials. The Application Specialist – Mountain & Pacific will guide prospective students through the admissions process, ensuring they are informed and prepared for their educational journey.

Responsibilities

• Prospect for and guide students through application processes of Project Kitty Hawk’s partner universities
• Manage student files as they navigate through the applications processes by ensuring the potential student is informed, completing their action items, and clear on the admissions expectations
• Help students assess their readiness for classes and connect them to relevant resources to assist in their successful enrollment
• Complete discovery sessions with students to identify their educational and career goals, create a clear roadmap for success, and monitor their progress
• Analyze and interpret data to effectively support students and improve conversion rates
• Ensure confidentiality and proper documentation of all student information
• Adhere to and enforce the appropriate security policies based on the sensitivity of company data
• Report any security related issues to the appropriate individuals
• Ensure the appropriateness, accuracy, and timeliness of institutional data used for the conduct of business
• Collaborate with external partners and universities to ensure that the best practices, excellent student service, and high standards are met and upheld
• Participate in professional development activities, attend relevant conferences, and engage with industry associations to expand knowledge and network with peers
• The primary hours for this role are 8am-5pm Pacific & Mountain time zones, with one weekend day preferred

Skills

• A bachelor's degree
• At least 1 year of experience working in higher education with adult students in an online setting
• Demonstrated success in individual and organizational goal-focused performance
• Knowledge of the challenges and needs specific to adult learners in higher education
• Knowledge of and experience with CRM, LMS, and SIS platforms and other technologies used in online higher education and student management
• Strong interpersonal skills and the ability to build rapport with adult students
• Excellent communication, organizational, and time-management skills
• Knowledge of relevant academic policies and procedures
• Knowledge of Family Educational Rights and Privacy Act of 1974 (FERPA)
• Ability to exercise discretion, professionalism, and good judgement and maintain confidentiality
• Ability to work in a fast-paced, demanding environment
• One weekend day preferred

Benefits

• Full medical/dental/vision coverage
• 401K with match
• Generous time-off policy with paid volunteer time
• Competitive salaries with the potential for performance bonus
• Remote working flexibility

Company Overview