Customer Service & Administrative Assistant
Think Academy US is a newly established education technology company focused on providing PreK-12 extra-curricular learning services. They are seeking a Customer Service & Administrative Assistant to support the customer success journey, ensuring that parents receive timely and professional assistance across various communication channels.
Responsibilities
- Respond to parent inquiries via phone, email, and in person
- Provide information about courses, schedules, and enrollment
- Assist with resolving basic customer service issues
- Manage scheduling and class coordination
- Maintain student records and administrative documents
- Support attendance tracking and operational reports
- Assist with preparing materials for classes and events
- Support enrollment and registration processes
- Assist with payment tracking and administrative follow-ups
- Help coordinate marketing events and educational activities
- Provide general operational support to ensure smooth center operations
Skills
- Bachelor's degree or above, has a strong interest in Education-related fields
- Quick to learn and master the basic knowledge required for work, with a strong sense of customer service
- Strong sense of responsibility and problem-solving skills
- Bilingual proficiency in both English and Mandarin is required
- 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required
Company Overview
Company H1B Sponsorship