Research Specialist
Blue Cross and Blue Shield of Vermont is looking for a Research Specialist to join their Inter-Plan Programs team. The role involves providing high-quality information to resolve customer inquiries and maintaining relationships between the Plan and its customers while ensuring confidentiality of member and provider information.
Responsibilities
- Responsible for a high level of quality by providing information and or initiating appropriate corrective actions to resolve a customer’s inquiry based on a thorough and comprehensive understanding of BCBSVT contracts, policies, systems and procedures
- Maintain relationships between the Plan and its customers
- Work with all levels of expertise including provider billing clerks to provider business managers, other BCBS plans as well as our subscribers and members
- Work closely with other business units to address customer concerns and communicate feedback to our customers
- Accurate and timely interpretations of the Plan policies and procedures while maintaining the absolute confidentiality of member and provider information
Skills
- High school graduation or equivalent is required
- A minimum of 1-3 years customer service or claims processing experience in a healthcare or health insurance setting is required
- Two year college degree is preferred
- Experience in a provider's billing office is preferred
Benefits
- Health insurance (including vision)
- Dental coverage (free to employees)
- Wellness Program
- 401(k) with employer match + automatic employer contribution
- Life Insurance
- Disability Insurance
- Combined time off (CTO) – 20 days per year + 10 paid holidays
- Tuition Reimbursement
- Student Loan Repayment
- Dependent Caregiver Benefits
Company Overview