Call Center Customer Service Rep.
Tempus Unlimited, Inc. is seeking a Customer Service Representative who will serve as the face and voice of the company. This role involves managing a high volume of inbound and outbound calls, resolving issues, providing program-related information, and acting as a liaison to other departments within the company.
Responsibilities
- Answers consumer inquiries by utilizing multiple modules and programs to assist in first call resolution
- Ability to learn, retain, and apply information based on training materials, which support program related topics
- Liaison to other departments within the company
- Ability to multitask
- Speak on call while reading notes
- Utilize appropriate modules for research purposes
- Engaging the caller while researching
- Notation during the call
- Professional, friendly and understanding of the consumer’s situation
- Attentive to details
- Ability to work efficiently as a team player
- Ability to work independently
- Working ability to problem solve
- Punctual and Dependable
Skills
- Ability to learn, retain, and apply information based on training materials, which support program related topics
- Ability to multitask
- Speak on call while reading notes
- Utilize appropriate modules for research purposes
- Engaging the caller while researching
- Notation during the call
- Professional, friendly and understanding of the consumer's situation
- Attentive to details
- Ability to work efficiently as a team player
- Ability to work independently
- Working ability to problem solve
- Punctual and Dependable
- High School Diploma or equivalent
- Call center and phone customer service experience highly preferred
- Bilingual preferred: Fluent in English and all languages
- Call Center And Customer Service experience highly preferred
- Bilingual a plus
Benefits
- $1.50 paid differential
- Sign on bonus - $500 after 3 months and $500 after 6 months
Company Overview