Solution Architect (Remote)

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Remote positions open in the US office only. The Solution Architect acts as the key technical leader bridging business needs and engineering execution, specializing in integrating and optimizing a multi-platform environment including Salesforce, Netsuite, Workday, and Mulesoft. This role requires deep expertise in enterprise architecture, system integration, data governance, and the strategic application of Artificial Intelligence and Machine Learning features native to or integrated with these platforms. Responsibilities: • Solution Design & Architecture: Design end-to-end technical solutions that meet business requirements, ensuring scalability, reliability, and security across the entire application landscape. • System Integration Leadership: Lead the architectural strategy for integrating key business applications, including Salesforce (CRM), Netsuite (ERP), Workday (HCM/Finance), and leveraging Mulesoft for enterprise-level integration and API management. • AI/ML Architecture: Architect and govern the strategic implementation and integration of AI/ML capabilities within core SaaS platforms (e.g., Salesforce Einstein, Workday AI), ensuring data readiness, governance, and ethical application of models for predictive analytics and automation. • Technical Documentation: Create and maintain comprehensive technical documentation, including architecture diagrams, data flow maps, integration specifications, and solution blueprints. • Cross-Functional Collaboration: Partner effectively with Product Managers, Delivery teams, and Business Stakeholders to translate strategic initiatives into concrete, actionable technical designs. • Research and evaluate new technologies and tools to enhance the existing architecture and drive innovation across the organization. • Participate in security reviews and compliance audits related to system architecture and data flow. • Mentor junior technical staff on architectural best practices and system complexities. Minimum Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field. • Minimum of 7 years of experience in an architectural role, with significant experience in a high-growth SaaS or technology environment. • Proven expertise in designing and implementing complex integrations between multiple enterprise SaaS applications. • Core Technical & Architectural Skills • Deep architectural knowledge of Salesforce and at least one other major platform (Netsuite or Workday). • Hands-on experience with an integration platform as a service (Mulesoft preferred) and API-led connectivity principles. • Strong understanding of data modeling, security, governance, and the architectural principles required to support AI/ML initiatives within a SaaS application ecosystem. • Excellent communication skills with the ability to articulate complex technical ideas to both technical and non-technical audiences. • Bonus Points If You Have: • Certifications in relevant platforms (e.g., Salesforce Certified Technical Architect, Mulesoft Certified Developer/Architect). • Demonstrated experience architecting solutions that leverage native AI features of SaaS platforms (e.g., Salesforce Einstein, Workday AI) or integrating external AI/ML services via a platform like Mulesoft. • Familiarity with agile development methodologies and DevOps practices. The base pay for this position ranges from $150,000 - $170,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above. Application deadline: 3/05/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, cert