Consultant - Value Programs & Project Management

About the position When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing… The Value Solutions organization is seeking three highly motivated and versatile individuals to join our team. These critical roles are essential for driving our vision to Serve, Save, and Sell by improving the customer experience, transforming value margins, and significantly reducing churn. We are looking for proactive individuals who can serve as catalysts for change within the organization, focusing on quality project management and ensuring operational excellence across our business segments. A strong sense of initiative and curiosity is key to success in these positions. The successful candidates will be responsible for a diverse and interconnected set of functions, bridging data analysis, performance modeling, and system optimization. This integrated approach requires a unique blend of analytical rigor, technical aptitude, and a deep understanding of operational processes. These roles are responsible for delivering the following core functions: Data Intelligence, Dashboard Development, and Process Handling: Develop and maintain robust data intelligence frameworks. Design, build, and deploy interactive dashboards to provide actionable insights. Streamline and document operational processes to ensure consistency and efficiency. Journey Mapping, Performance Modeling, and ConvoIQ Sentiment Analysis: Conduct in-depth journey mapping to understand user and system interactions. Develop sophisticated performance models to forecast outcomes and identify improvement areas. Analyze ConvoIQ data to derive sentiment and intent insights, translating them into strategic recommendations. Managing Transfers, Routing Optimization, and System Enablement: Oversee the management and optimization of system transfers and handoffs. Implement and refine routing logic to ensure efficient and effective resource allocation. Drive system enablement initiatives, including configuration, testing, and user training. The ideal candidate will embody the following characteristics: Adaptable & Resilient: Quickly pivot and thrive in a dynamic, fast-paced environment Change Catalyst: Proactively identify opportunities for improvement and drive successful adoption of new methods and technologies. Initiative and Curiosity: Possess a self-starter mindset, consistently seeking out new knowledge and taking ownership of challenging problems. Agile and Versatile: Demonstrate flexibility to navigate constant change and quickly adjust priorities to meet evolving business needs. Collaborative/Cross-Functional Mindset: Skilled at building and leveraging strong relationships across different teams to drive alignment and expedite project success in a matrixed organization.

Responsibilities

• Develop and maintain robust data intelligence frameworks.
• Design, build, and deploy interactive dashboards to provide actionable insights.
• Streamline and document operational processes to ensure consistency and efficiency.
• Conduct in-depth journey mapping to understand user and system interactions.
• Develop sophisticated performance models to forecast outcomes and identify improvement areas.
• Analyze ConvoIQ data to derive sentiment and intent insights, translating them into strategic recommendations.
• Oversee the management and optimization of system transfers and handoffs.
• Implement and refine routing logic to ensure efficient and effective resource allocation.
• Drive system enablement initiatives, including configuration, testing, and user training.

Requirements

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Proven capability to translate complex datasets into clear, concise, and actionable insights, with a strong emphasis on Decision Science principles.
• Experience contributing to the development and completion of high-quality project management deliverables
• Proficiency with AI tools such as Notebook LM.

Nice-to-haves

• A Degree
• Strong analytical skills, with the ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
• Strong verbal and non-verbal communication skills, including data story telling & visualization, with the ability to present to both executives and working teams.

Benefits

• health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year and up to 6 personal days per year
• paid parental leave
• adoption assistance and tuition assistance
• newly hired employees receive up to 15 days of vacation per year, which grows with additional service

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