Senior Account Manager, Supply Chain Technology Sales (remote)

About the position We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. The Senior Account Manager, Supply Chain Technology Sales role with Manhattan is an essential position within the Global Sales organization leading and driving efforts to gain new business and broaden relationships with existing supply chain software clients. This role will be responsible for the relationship between Manhattan and its clients from the moment a contract is signed throughout the life of the account. The individual in this position is essential to maintaining and building strong customer relationships and in positively representing the organization. This role incorporates developing and expanding relationships with new and current clients with Operational, Technical and Functional management at all levels. From a client revenue point of view, this role is responsible for identifying, developing and potentially closing opportunities for Manhattan's software products and services. The successful candidate will convey changes in the industry and emphasize the benefits of new products and services offerings available from Manhattan. Additionally, the Senior Account Manager will work closely with other departments when serving customers (i.e. Services, Sales, Accounting and Marketing). There will be frequent executive-level client contact, where excellent communication and presentation skills as well as business acumen will be of critical importance.

Responsibilities

• Drive new and expanded business by identifying, developing, and closing opportunities for Manhattan’s software and services with both new and existing customers.
• Create and execute strategic account plans to grow revenue, position Manhattan as a supply chain leader, and meet annual sales goals.
• Build strong, lasting relationships with customers to ensure satisfaction, loyalty, and long-term success.
• Oversee the entire sales process—from managing account communications and contracts to collecting annual maintenance fees and ensuring contract compliance.
• Work closely with teams across the company to resolve customer issues, coordinate smooth implementations, and deliver clear value based on ROI and cost/benefit analysis.
• Maintain accurate, up-to-date account information and clearly communicate account needs to support teams to ensure exceptional client service.
• Develop client references and encourage customers get the most out of Manhattan's offerings.

Requirements

• Bachelor's degree in Business, Marketing, Supply Chain/Logistics, Engineering or related degree
• 7 - 9+ years experience selling strategic enterprise applications / technology; preferably supply chain
• Experienced using Salesforce.com, Microsoft office products or similar software; professional selling strategies; complex sale methodology
• Strong fundamental knowledge in supply chain operations and technology as well as in retail, 3PL, CPG, etc.
• Excellent collaboration skills in order to work successfully with team members, internal and external partners
• Ability to anticipate customer needs, offer solutions and overcome objections
• Expert level selling and negotiation capabilities
• Excellent communication and presentation skills
• Ability to travel at least 50% of the time

Nice-to-haves

• Prior consulting implementation experience with enterprise software preferred

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