Hybrid Customer Service Advisor (Northampton)
Hybrid Customer Service Advisor - Customer Care TeamLocation: Northampton (office-based during probation, hybrid thereafter)Salary: £26,000 - £28,000 + benefitsContract: Full-time, permanentShifts: Rotational - 8 am-5pm and 10am-7pm (1 in 4 Saturdays, with a weekday off)This is an opportunity to join a well-established, nationally recognised employer in their high-performing customer care team.Our client is seeking empathetic and resilient individuals with a strong background in customer service, complaint handling, or support roles. This position is ideal for someone who thrives in a fast-paced environment and takes pride in resolving issues the right way - with care, patience, and professionalism.Why Apply?
- Opportunity to join a respected employer with genuine progression prospects
- Supportive team culture and a focus on employee wellbeing
- Full training provided with ongoing development opportunities
- Hybrid working is available after probation
- Handling inbound customer calls and queries across multiple channels
- Investigating issues thoroughly and offering fair, tailored resolutions
- Liaising with internal teams, including legal, logistics, and finance
- Supporting ombudsman or media-related casework as needed
- Keeping detailed and accurate records of customer interactions
- Identifying trends and contributing to service improvements
- Experience in customer care, complaints handling, or similar roles (e.g., retail, financial services, utilities, housing, or health)
- Excellent communication and listening skills
- Strong emotional intelligence and a calm, methodical approach
- Able to navigate sensitive situations confidently
- Detail-oriented with strong time management and organisational skills
- Comfortable using internal systems and working across teams