Chronic Care Manager ( Medical Assistant, CNA, Healthcare Professional)

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties “under one roof” Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None! Job Summary: We are seeking a dedicated and compassionate Chronic Care Manager (CCM) to join our growing care management team. This is an excellent opportunity for Medical Assistants, Billers, Certified Nursing Assistants (CNAs), and other healthcare professionals with 1–3 years of experience to build their careers while making a meaningful impact on patient outcomes. The CCM is responsible for managing a panel of patients with chronic conditions, providing non-face-to-face care management services, ensuring continuity of care, and assisting patients in navigating their health journey. This is a remote position, and you must have a HIPAA-compliant private workspace with reliable internet and the ability to use multiple web-based tools and electronic health record (EHR) systems. Benefits for our Full Time Team Members:

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
• Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
• Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.

Duties of Medical Assistant (Chronic Care Associate):

• Conduct outreach to assigned patients with chronic conditions via text-based programs, phone, and other systems as needed to provide care coordination and support.
• Document all patient interactions, goals, and care plans accurately and timely in the EHR system.
• Monitor patients’ progress toward health goals and escalate concerns appropriately to clinical leadership.
• Serve as a resource and advocate for patients, assisting with medication adherence, appointment scheduling, and education about their conditions.
• Collaborate with providers and care team members to ensure continuity and quality of care.
• Maintain strict patient confidentiality and comply with HIPAA and all organizational privacy and security protocols.
• Other duties as assigned

Qualifications:

• Demonstrates eligibility to work for any employer in the U.S.
• High school diploma, GED, or suitable equivalent required. Associate's or Bachelor's Degrees strongly preferred in the areas related to Healthcare and Biology.
• Previous healthcare experience preferred
• Previous experience as a Medical Assistant or CNA desired
• Ability to provide excellent customer service to show superior patient care.
• Demonstrates enthusiasm and drive.
• Able to work compassionately with patients and coworkers to exhibit patient care second to none
• Exudes respect and flexibility to impact the workplace in a positive manner.
• Ability to relate and work effectively with others; works well within a team environment
• Demonstrates excellent skills in verbal and written English communications for safe and effective patient care, in order to meet documentation standards.
• Willingness to participate in goal-setting and educational activities for professional advancement.
• Previous experience and familiarity with EMRs is preferred.
• Is aware of standards and performs in accordance with them.
• Able to work in a fast-paced environment.
• Strong attention to detail.

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