Customer Service & Sales Specialist – Retail Paint & Coatings at arenaflex – Brookfield, IL (Full‑Time)

Why arenaflex?

At arenaflex, we believe that color and protection have the power to transform spaces, inspire creativity, and safeguard what matters most. As a global leader in paints, coatings, and innovative surface solutions, we deliver quality that brightens homes, commercial properties, and industrial facilities worldwide. Our mission is simple: to inspire and improve the world by coloring and protecting what matters. Joining arenaflex means becoming part of a purpose‑driven organization where every employee’s talent and passion help customers achieve exceptional results.

Role Overview – Store Customer Service Specialist

We are seeking a dynamic, customer‑focused professional to join our Brookfield, Illinois retail team as a Store Customer Service Specialist. This full‑time, front‑line position is essential to the success of our retail operations. You will be the trusted advisor for wholesale and retail customers, helping them discover the right arenaflex products, providing expert guidance, and ensuring an outstanding shopping experience that consistently meets or exceeds sales targets.

Key Responsibilities

• Deliver exceptional, solution‑oriented service to every customer, both in‑store and over the phone.
• Identify customer needs, recommend appropriate arenaflex paints, coatings, and related products, and articulate the benefits of each solution.
• Resolve customer concerns promptly, turning challenges into opportunities for loyalty and repeat business.
• Maintain up‑to‑date knowledge of arenaflex product lines, new releases, technical specifications, and industry trends.
• Achieve and exceed monthly, quarterly, and annual sales goals through proactive selling and cross‑selling.
• Process sales transactions accurately, following company policies and ensuring compliance with cash handling procedures.
• Prepare and mix custom colors using tinting equipment, adhering to precise formulas and customer specifications.
• Stock shelves, set up attractive product displays, and keep the sales floor organized and visually appealing.
• Perform routine cleaning of store equipment, maintain tidy workstations, and uphold safety standards.
• Assist with loading and unloading delivery trucks, and support on‑site deliveries when needed.
• Maintain accurate work order files, inventory records, and product labeling.
• Suggest process improvements and sales strategies to store management.
• Collaborate with the broader arenaflex POD of stores, covering shifts at the Berwyn/Riverside and Westchester locations as scheduled.

Minimum Requirements

• At least 18 years of age.
• Legally authorized to work in the United States without the need for sponsorship now or in the future.
• Valid, unrestricted driver’s license.
• Physical ability to lift and carry up to 50 lb frequently and up to 70 lb occasionally; ability to retrieve material from shelves and floor stacks (reasonable accommodations considered).
• Flexibility to work scheduled hours, including evenings and weekends.

Preferred Qualifications

• High school diploma or GED (or equivalent).
• Minimum of one year experience in retail, delivery, or customer‑service roles.
• Prior experience selling paint, coatings, or related products.
• Hands‑on experience operating tinting and mixing equipment.
• Fluency in a second language, preferably Spanish, to serve diverse customer base.

Essential Skills & Competencies

• Customer‑Centric Communication: Clear, friendly, and persuasive interaction with all visitors.
• Sales Acumen: Ability to identify upsell opportunities and meet performance metrics.
• Technical Knowledge: Understanding of paint chemistry, color theory, and surface preparation basics.
• Problem Solving: Quick, effective resolution of inquiries and complaints.
• Attention to Detail: Accurate order entry, inventory tracking, and adherence to safety protocols.
• Team Collaboration: Working cohesively with store associates, managers, and regional support staff.
• Physical Stamina: Comfortable standing for long periods and handling product movement.

Benefits & Perks – More Than Just a Paycheck

arenaflex recognizes that our people are the foundation of our success. We offer a comprehensive benefits package designed to support health, financial security, and personal well‑being:

• Health Coverage: Medical, dental, and vision plans with flexible spending accounts (FSAs).
• Disability & Life Insurance: Short‑term and long‑term disability, plus life coverage.
• Retirement Savings: 401(k) plan with employer matching contributions.
• Paid Time Off: Generous vacation, personal leave, paid parental leave, and holidays.
• Employee Discount: Substantial savings on arenaflex paint, coatings, and related supplies.
• Career Development: Access to training programs, certifications, and tuition assistance.
• Well‑Being Initiatives: Wellness challenges, mental‑health resources, and employee assistance programs.

Career Growth – Your Path Forward

Starting as a Store Customer Service Specialist opens doors to multiple career trajectories within arenaflex. Demonstrated success can lead to roles such as:

• Assistant Store Manager
• Department Supervisor (e.g., Paint & Color Services)
• Regional Sales Trainer
• Corporate Customer Experience Analyst
• Specialist positions in product development, logistics, or marketing

Our commitment to internal mobility means you’ll have the resources, mentorship, and education needed to advance.

Work Environment & Culture

Our Brookfield location (Store #3451, 9540 East Ogden Ave) is part of a vibrant POD of stores where collaboration, respect, and inclusivity are celebrated daily. At arenaflex, we:

• Foster an inclusive workplace where every voice is heard.
• Encourage continuous learning through on‑the‑job training and online modules.
• Promote a balanced lifestyle with flexible scheduling when possible.
• Celebrate achievements with employee recognition programs, team outings, and community service events.

Compensation

The starting hourly wage for this role is $18.75, with the potential for increases based on performance, tenure, and market adjustments. Compensation decisions factor in skills, experience, certifications, and the geographic cost of living.

Application Process – Join arenaflex Today

Step 1 – Online Application Visit the arenaflex Careers portal, complete your profile, and submit your resume. The process takes roughly 15 minutes.

Step 2 – Digital Interview Qualified candidates will receive an invitation to record a short video interview via HireVue. You can complete this at your convenience within seven days of the invitation.

Step 3 – In‑Store Interview Our recruitment team will review your video responses and schedule an in‑person interview at the Brookfield store (or one of our nearby locations) to meet the hiring manager and assess fit.

Ready to Color Your Future?

If you are passionate about helping customers find the perfect shade, enjoy a fast‑paced retail environment, and thrive on building relationships, arenaflex wants to hear from you. Apply today and become an integral part of a company that values your expertise, rewards your dedication, and invests in your growth.

Apply now and start your journey with arenaflex – where your skills paint a brighter tomorrow.