Experienced Pharmacy Customer Service Associate – Sterling, IL at arenaflex

Join the arenaflex team in Sterling, IL, as we seek an experienced Pharmacy Customer Service Associate to provide exceptional customer service, support our pharmacy team, and contribute to the overall success of our retail store. As a Pharmacy Customer Service Associate at arenaflex, you will be the face of our brand, delivering a distinctive and delightful customer experience that sets us apart from the competition.

About arenaflex

arenaflex is a leading retail pharmacy chain with a rich history of innovation and customer satisfaction. Our commitment to providing high-quality products and services has earned us a reputation as a trusted healthcare partner in the communities we serve. With a strong focus on customer service, we strive to create a welcoming and inclusive environment for all our customers.

Job Description

As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for:

Customer Experience

* Engage customers and patients by greeting them and offering assistance with products and services

• Resolve customer issues and answer questions to ensure a positive customer experience
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Provide customers with courteous, friendly, fast, and efficient service
• Recommend items for sale to customers and recommend trade-up and/or companion items

Operations

* Registers customer purchases on assigned cash register, collects cash and distributes change as requested

• Processes voids, returns, rain checks, refunds, and exchanges as needed
• Takes customer to OTC aisle when possible to assist in locating products
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assists pharmacists in scheduling and maintaining work flow
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Reviews and complies with the arenaflex Pharmacy Code of Conduct
• Strictly adheres to the arenaflex policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• For consumable items, assists in stock rotation, using the first in, first out method and restock outs
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned

Training & Personal Development

* Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration

• Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer to have prior work experience with arenaflex
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer the knowledge of store inventory control
• Prefer PTCB certification

Work Environment and Company Culture

As a Pharmacy Customer Service Associate at arenaflex, you will be part of a dynamic team that is passionate about delivering exceptional customer service and providing high-quality products and services. Our store is a welcoming and inclusive environment where you will have the opportunity to grow and develop your skills.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $16-$18 per hour
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Discounts on arenaflex products and services
• Opportunities for professional development and continuing education

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job