Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in Winter Haven, FL at arenaflex

As a Pharmacy Customer Service Associate at arenaflex, you will play a vital role in delivering exceptional patient experiences, providing top-notch customer service, and supporting the pharmacy team in a fast-paced retail environment. If you are passionate about healthcare, customer service, and teamwork, we encourage you to apply for this exciting opportunity to join our arenaflex team in Winter Haven, FL.

About arenaflex

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. With a strong commitment to customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and customers.

Key Responsibilities:

As a Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience, ensuring that every patient and customer feels valued and supported.
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
• Recommending items for sale to customers and recommending trade-up and/or companion items.
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed.
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Essential Qualifications:

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

• Requires willingness to work flexible schedule, including evenings and weekend hours.
• High school diploma or equivalent required.
• Prior work experience in a retail environment preferred.
• Good math skills, including counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification preferred.

Preferred Qualifications:

* Six months of experience in a retail environment preferred.

• Prior work experience with arenaflex preferred.
• Good math skills, including counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification preferred.

Skills and Competencies:

* Excellent customer service skills, with a focus on patient satisfaction and experience.

• Strong communication and interpersonal skills, with the ability to work effectively with patients, customers, and team members.
• Ability to work in a fast-paced environment, with a focus on accuracy and attention to detail.
• Strong problem-solving skills, with the ability to resolve customer issues and answer questions.
• Ability to work independently and as part of a team, with a focus on collaboration and teamwork.
• Strong math skills, including counting, measuring, and weighing medications.
• Good computer skills, with the ability to use pharmacy systems and other software applications.
• Knowledge of store inventory control and management.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program, including on-the-job training, classroom training, and online training.

• Opportunities for career growth and advancement, with a focus on promoting from within.
• Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for professional development and continuing education, including PTCB certification and other industry-recognized certifications.

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and supportive work environment that fosters growth and development.

• Our team of dedicated professionals is passionate about making a difference in the lives of our patients and customers.
• We strive to create a culture of excellence, with a focus on customer satisfaction, teamwork, and innovation.
• arenaflex is an equal opportunity employer, with a commitment to diversity and inclusion.

Compensation, Perks, and Benefits:

* Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

• Opportunities for professional development and continuing education, including PTCB certification and other industry-recognized certifications.
• Flexible scheduling, including evenings and weekend hours.
• Opportunities for career growth and advancement, with a focus on promoting from within.
• arenaflex is an equal opportunity employer, with a commitment to diversity and inclusion.

Conclusion:

If you are passionate about healthcare, customer service, and teamwork, we encourage you to apply for this exciting opportunity to join our arenaflex team in Winter Haven, FL. As a Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient experiences, providing top-notch customer service, and supporting the pharmacy team in a fast-paced retail environment. We offer a comprehensive training program, opportunities for career growth and advancement, and a competitive salary and benefits package. Apply now to join our team and make a difference in the lives of our patients and customers! Apply for this job