Manager - Pricing

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Manager – U.S. Pricing Strategy and Execution The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant discount revenue. GMS Pricing works closely with multiple partners to determine the ideal pricing structure for merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. The Manager in U.S. Pricing Strategy and Execution is responsible for supporting the development, approval, and execution of strategic pricing initiatives in a compliant manner. This role requires leveraging value-added insights to create compelling materials that inform and influence high-impact Senior Leadership decision-making. This position will also lead the development and oversight of robust pricing controls and issue management, ensuring that all documentation complies with relevant standards and policies to reinforce a strong control environment. The Manager will need to communicate effectively with critical internal stakeholders (e.g., General Counsel’s Office, Control Management, Client Management, Marketing, Technology). This is an excellent opportunity for an individual to gain deep knowledge of the merchant business, as well as exposure to and insight from Leadership across the Blue Box. The Manager should be a dynamic individual who can work closely with partners and leaders and has the right ambition to drive change in a fast-paced environment.

Responsibilities

• Support the development of high-impact pricing strategies that reinforce the strength of AXP’s value proposition and advance long-term growth, taking into consideration an evolving external landscape and merchant experience
• Create comprehensive and understandable materials to enable Senior Leadership decision-making, synthesizing key initiatives and the financial impact of pricing decisions into actionable insights and structured recommendations
• Drive cross-functional collaboration among internal stakeholders (e.g., Pricing, Marketing, General Counsel’s Office, Client Managers) to ensure alignment and decision-making
• Lead the ongoing development of a robust pricing infrastructure, including documentation and mapping of critical internal processes and implementation of a strong control environment
• Manage the maintenance of processes and policies, including annual updates to and creation of new documentation based on evolving business and regulatory requirements
• Coordinate Issue Management and Operational Risk Event framework processes, including identifying pricing errors or gaps, proposing and implementing controls, and monitoring milestone progress
• Act as the central liaison between Regional Pricing, Business Operations, and Control Management, facilitating necessary reviews and approvals and providing meaningful updates and reporting to Leadership
• Support successful end-to-end execution of program updates to enable colleague confidence and consistent merchant experience, with a focus on translating pricing strategies for various audiences (e.g., Client Management, Marketing, Technology)

Requirements

• 4+ years of experience in consulting, strategy, or related experience
• Demonstrated ability in drawing value-added insights and presenting compelling recommendations through effective verbal and written communication
• Expertise in preparing PowerPoint presentations tailored to various audiences, including translating complex pricing structures and linking to business objectives
• Genuine passion for strengthening control environments through governance frameworks that focus on structure, documentation excellence, and long-term sustainability
• Demonstrated proficiency in creating high-quality documentation and governance routines that reinforce transparency and audit readiness in a high-impact environment. Proven capability in collaborating and leading discussions with Senior Leadership and cross-functional teams.
• Thrives in roles that require precision and rigor, with proven excellence in prioritization and organization while working in an agile manner
• Detail- and action-oriented individual able to work autonomously with limited direction
• Proficiency in Excel strongly preferred
• Bachelor’s Degree preferred

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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