Experienced Sales & Customer Service Associate – Automotive Parts Industry in Jacksonville, FL at arenaflex
About arenaflex
arenaflex is a leading diesel fuel systems manufacturer and parts dealer, dedicated to providing top-notch products and exceptional customer service to the automotive industry. With a strong commitment to innovation and customer satisfaction, arenaflex has established itself as a trusted partner for automotive professionals and enthusiasts alike. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our dynamic team as a Sales & Customer Service Associate.
Job Summary
We're seeking an experienced Sales & Customer Service Associate to join our team in Jacksonville, FL. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, assisting customers in finding the correct parts for their needs, and collaborating with the sales team to meet and exceed sales targets. If you have a passion for customer service, excellent communication and organization skills, and a desire to learn about the automotive parts industry, we encourage you to apply.
Key Responsibilities
As a Sales & Customer Service Associate, you will be responsible for:
- Providing exceptional customer service by answering incoming customer phone calls, managing incoming emails, and responding to customer text messages
- Assisting customers in finding the correct part for their needs using our internal systems
- Approving customer orders and ensuring they are forwarded to the shipping department for processing
- Maintaining accurate customer records
- Assisting with managing customer warranty claims and communications
- Addressing and resolving customer complaints and inquiries efficiently and professionally
- Collaborating with the sales team to meet and exceed sales targets
- Performing other duties as assigned to ensure smooth operations
Qualifications
To be successful in this role, you will need:
- Previous customer service or sales experience is required; experience in the auto parts industry (e.g., O'Reilly, AutoZone), or a general understanding of auto parts and core parts is a plus
- Excellent written and oral communication skills
- Proficiency with computers, including email, CRM software, and other office tools such as MS Office Suite and Google Drive
- Ability to learn quickly and adapt to a fast-paced, ever-changing environment
- Resourceful and able to resolve customer concerns effectively
- Strong organizational skills and attention to detail, especially when processing and checking order forms
- Open-minded, team-oriented, and flexible with a positive attitude
What We Offer
As a Sales & Customer Service Associate at arenaflex, you can expect:
- Competitive salary
- Comprehensive benefits package (health, dental, vision, 401k, PTO)
- Opportunities for career growth and professional development
- A supportive and collaborative team environment
Work Environment & Company Culture
arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our dynamic team. As a Sales & Customer Service Associate, you will have the opportunity to work with a talented team of professionals who are dedicated to providing top-notch products and exceptional customer service.
Compensation & Perks
arenaflex offers a competitive salary and comprehensive benefits package, including health, dental, vision, 401k, and PTO. We also offer opportunities for career growth and professional development, as well as a supportive and collaborative team environment.
How to Apply
If you're a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
Apply Now
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