Restaurant Account Manager
About Sharebite
Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals.
Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join our team and help bring do-good, feel-good eating to the world.
The Role
Sharebite is looking for a sharp, highly motivated individual to join our Restaurant Operations Team. As a Restaurant Account Manager, you'll own a portfolio of restaurant partners and be accountable for their ongoing performance on the platform. This role is focused on building strong, collaborative partnerships while also driving reliability, consistency, and long-term success. You'll anticipate how restaurant decisions are made, balance the realities of restaurant operations with Sharebite's standards, and proactively address issues that impact performance. You should be comfortable operating in live environments, making judgment calls under pressure, and working cross-functionally to resolve issues quickly. Success in this role requires a strong understanding of restaurant operations, the ability to influence without being heavy-handed, and a hands-on, problem-solving mindset. This is an "all hands on deck" role in a fast-paced environment, ideal for someone who enjoys ownership, accountability, and building something that works in the real world.
What You'll Do
- Be the go-to owner for your restaurant portfolio, proactively identifying risks, performance gaps, and opportunities for growth, and working cross-functionally to support and expand your accounts
- Drive operational improvement with restaurant partners, owning outcomes related to reliability, responsiveness, and overall performance on the platform
- Bring your analytical A-game by monitoring portfolio KPIs, identifying trends, surfacing actionable insig