[Hiring] Revenue Cycle Analyst I, Patient Financial Services @Amazon

Role Description As a member of the Amazon One Medical Revenue Cycle team, the Revenue Cycle Analyst I will be responsible for supporting Amazon One Medical Clinical and Revenue Cycle teams in managing and optimizing healthcare revenue cycle operations. Demonstrating increased autonomy and strategic thinking and problem-solving skills, this role will deliver more complex solutions and will lead process improvements. This role reports into the Manager, Revenue Cycle. As part of Amazon One Medical, you will find yourself working with exceptionally talented people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health Services, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

• Proactively reaching out to patients with open balances and assisting them with payment options
• Assisting with our member’s needs via the applicable tasking systems to provide the best customer service while answering complex patient inquiries for billing cases and questions
• Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise
• Educating admins and patients to better understand health insurance benefits regarding open balances
• Investigating claims through insurance to ensure they were processed according to the patient benefit plan
• Contacting patients when payments are unable to be processed (i.e. bounced checks, declined cc’s) to offer options for resolution
• Reviewing and applying patient credits to ensure they are being utilized efficiently
• Managing the member statement process, by ensuring bills are efficiently and accurately sent
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position

Qualifications

• 2+ years of insurance accounts receivables or cash posting experience
• 1+ years of exceeding quota and key performance metrics experience
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• 2+ years of employment in a primary care healthcare setting
• Demonstrated understanding of healthcare billing, coding, and reimbursement principles
• Experience maintaining service level agreements relating to the patient's response time
• Experience in stakeholder and communication management
• Experience implementing process improvements
• Experience working independently with minimal supervision
• Proactively identify and address operational inefficiencies
• Contribute to team metrics and departmental goals
• Effectively communicate with stakeholders up to two levels above

Benefits

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

• Starting pay: 15.00 - 27.00 USD hourly

Company Description

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Apply tot his job Apply To this Job