Experienced Customer Service Supervisor – Driving Operational Excellence and Delivering Exceptional Customer Experiences at arenaflex

At arenaflex, we're committed to providing our customers with an unparalleled shopping experience, and we're seeking an exceptional Customer Service Supervisor to join our team. As a key member of our retail leadership team, you'll be responsible for leading, coaching, and developing our customer-facing associates to deliver speed of service, execute complicated transactions, and create a compelling customer experience at the point of sale and customer service.

About arenaflex

arenaflex is a dynamic and innovative retail company that's dedicated to delivering exceptional customer experiences and driving operational excellence. We're passionate about creating a positive and inclusive work environment that fosters teamwork, growth, and development. Our team members are the backbone of our success, and we're committed to providing them with the training, resources, and support they need to excel in their roles.

Key Responsibilities

As a Customer Service Supervisor at arenaflex, you'll be responsible for:

• Leading, coaching, and assisting associates to deliver speed of service, execute complicated transactions, and create a compelling customer experience at the point of sale and customer service
• Meeting or exceeding individual goals (e.g., credit, loyalty) and supporting the service team in meeting storewide goals
• Coaching, teaching, and training associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
• Supporting the training of associates on merchandising standards, product knowledge, and tools; utilizing resources and adhering to arenaflex brand standards
• Supporting inventory accuracy by timely and accurate completion of all required merchandise disposition practices
• Overseeing daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Additional Responsibilities

As a Supervisor at arenaflex, you'll also be responsible for:

• Leading with integrity, honesty, and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment; taking appropriate partners as needed
• Modeling, guiding, and providing direction to associates
• Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues
• Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Preventing loss by educating associates, monitoring daily store activity, and product protection standards, and partnering with Loss Prevention
• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
• Using key performance indicators (KPIs) to make informed business decisions that drive overall store results
• Accomplishing multiple tasks within established timeframes
• Training, monitoring, and reinforcing company policies, procedures, standards, and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Key holder responsibilities include opening and closing store processes, and providing direction to associates
• Other responsibilities as assigned

Essential Qualifications

To be successful in this role, you'll need:

• To be at least 18 years of age or older
• Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals
• Strong verbal/written communication and interpersonal skills
• Flexible availability, including days, nights, weekends, and holidays

Preferred Qualifications

While not required, we prefer candidates with:

• 2 years of experience in retail or a similar industry

What We Offer

As a Customer Service Supervisor at arenaflex, you'll enjoy:

• Competitive compensation, starting at $20.75
• Opportunities for career growth and development
• A dynamic and inclusive work environment that fosters teamwork and growth
• Comprehensive training and support to help you excel in your role
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Discounts on arenaflex products and services

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that fosters growth, development, and success for all our team members. Apply for this job