Experienced Loss Prevention Customer Service Associate ll – Retail Security and Customer Experience

At arenaflex, we're not just a company – we're a family. We're a vibrant team that values diversity, fosters collaboration, and prioritizes your growth and development. As a Fortune 100 company and the world's leading off-price retailer, we offer a dynamic work environment where you can learn, thrive, and make a real impact. Whether you're working in our four global Home Offices, Distribution Centers, or Retail Stores – HomeGoods, TJ Maxx, Marshalls, Homesense, Sierra, Winners, and TK Maxx – you'll find endless opportunities to explore, achieve, and build a fulfilling career.

Job Summary:

We're seeking an experienced Loss Prevention Customer Service Associate ll to join our team at arenaflex. As a key member of our Loss Prevention team, you'll play a vital role in preventing potential loss and dishonesty, while also providing exceptional customer service and supporting our store teams. If you're a motivated and detail-oriented individual with a passion for security and customer experience, we want to hear from you!

Key Responsibilities:

As a Loss Prevention Customer Service Associate ll, you'll be responsible for:

• Maintaining a professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty
• Reviewing and understanding the Store Emergency Response Guide to ensure your safety and the safety of others
• Wearing a complete arenaflex-approved uniform, including a Body Worn Camera, to maintain a professional appearance and ensure store security
• Greeting customers appropriately, demonstrating courtesy and respect, and establishing a positive customer shopping experience
• Responding to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
• Observing and reporting any suspicious behavior or critical incidents to Loss Prevention or store management
• Performing a closing safety sweep of the store with a member of management to ensure store security and safety
• Adhering to all arenaflex policies and procedures, including documenting required incidents in AIIM Case Management
• Performing other duties as assigned by management

Who We're Looking For:

We're seeking a motivated and detail-oriented individual with:

• Strong verbal and written communication skills
• Sound decision-making skills and the ability to take initiative and perform well independently
• Prioritization and organizational skills, with the ability to manage time effectively
• Ability to stand for long periods of time and work in a fast-paced retail environment
• 0-2 years of retail or security experience (previous experience in a similar role is a plus)

Benefits and Perks:

As an arenaflex team member, you'll enjoy a range of benefits and perks, including:

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses
• Opportunities for career growth and advancement

Career Growth and Learning Opportunities:

At arenaflex, we're committed to helping you grow and develop your skills. As a Loss Prevention Customer Service Associate ll, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and promotion
• Mentorship and coaching from experienced team members
• A supportive and inclusive work environment that encourages collaboration and teamwork

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced work environment that values diversity, inclusion, and collaboration. As a team member, you'll be part of a vibrant and supportive community that's passionate about delivering exceptional customer service and preventing potential loss and dishonesty. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a work environment that's inclusive and supportive of all team members.

Compensation and Benefits:

This position has a starting pay range of $13.30 to $18.60 per hour, with actual starting pay determined by a number of factors, including relevant skills, qualifications, and experience. arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program and paid time off.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. arenaflex also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with Arrest or Conviction Records:

arenaflex considers all applicants for employment, including those with arrest or conviction records.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for security and customer experience, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a fulfilling career in retail security and customer service. Apply Now! Apply for this job