Marketing Principal, Customer Experience Technology - LTL/Freight

At arenaflex, we're revolutionizing the way we approach customer experience, and we're looking for a talented Marketing Principal to join our team. As a key member of our Customer Experience Technology team, you'll play a pivotal role in developing and executing a modern, scalable customer experience strategy that transforms the way we interact with our customers. If you're passionate about delivering exceptional customer experiences and have a knack for leading complex marketing initiatives, we want to hear from you.

About arenaflex

arenaflex is a leading logistics and transportation company that's committed to delivering exceptional customer experiences. We're a company that's always innovating, always pushing the boundaries of what's possible, and always striving to be the best. Our team is made up of talented individuals who are passionate about what they do, and we're looking for someone who shares our values and our passion for customer experience.

Job Summary

As our Marketing Principal, Customer Experience Technology, you'll be responsible for leading the development and execution of a modern, scalable customer experience strategy that transforms the way we interact with our customers. You'll work closely with cross-functional teams to identify business requirements, develop project plans, and execute marketing initiatives that drive customer engagement and loyalty. If you're a strategic thinker with a passion for customer experience, we want to hear from you.

Essential Functions

• Develop and Execute Customer Experience Strategy: Develop and execute a modern, scalable customer experience strategy that transforms the way we interact with our customers.

• Lead Complex Marketing Initiatives: Lead complex marketing initiatives that drive customer engagement and loyalty, including project planning, budgeting, and execution.
• Provide Expert-Level Analysis: Provide expert-level analysis in several marketing disciplines, including computer-generated modeling, to inform business decisions and drive customer experience improvements.
• Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including sales, customer service, and product development, to identify business requirements and develop project plans.
• Coach and Develop Others: Coach and develop less senior team members to help them grow and develop in their roles.
• Perform Other Duties as Assigned: Perform other duties as assigned by management.

Minimum Education

• Master's Degree or Equivalent: A Master's degree or equivalent in marketing, finance, computer science, or a related business discipline.

Minimum Experience

• Five (5) Years' Experience: Five (5) years' experience in marketing, advertising, sales administration, or a related discipline, with a proven track record of leading complex marketing initiatives.

• Directly Related Advanced Degrees: Directly related advanced degrees may offset experience requirements.
• Directly Related Experience: Directly related experience may offset degree requirements.

Knowledge, Skills, and Abilities

• Advanced Principles and Theories: Knowledge of advanced principles, theories, concepts, and techniques in marketing disciplines, project management, information analysis, and computer-generated modeling.

• Human Relations and Communication: Excellent human relations and communication/presentation skills.
• Organizational, Quantitative, and Analytical Skills: Advanced organizational, quantitative, and analytical skills, including experience in database marketing and computer-generated modeling.
• Customer-Focused Orientation: A customer-focused orientation and a passion for delivering exceptional customer experiences.

Preferred Qualifications

• Experience with Customer Service Technology: Experience with customer service technology, including call routing, personalized self-service tools, and leading tech projects.

• New Platform Evaluations and Integrations: Experience with new platform evaluations and integrations, including creating differentiation through new digital platforms to drive growth and customer experience improvements.
• Understanding of LTL Customer Needs: Understanding of LTL customer needs and a passion for delivering exceptional customer experiences.
• Strong Communication Skills: Strong communication skills, including the ability to collaborate effectively across technical and non-technical teams.

Work Environment and Company Culture

• Remote Work Options: This role will be remote, excluding AK, HI, and US territories, with desired locations in Memphis, TN, or Harrison, AR.

• FedEx Campus Locations: Depending on your location, you may be required to work at a FedEx Campus location several times per week.
• arenaflex Culture: arenaflex is a company that values innovation, collaboration, and customer experience. We're a team of talented individuals who are passionate about what we do, and we're looking for someone who shares our values and our passion for customer experience.

Compensation and Benefits

• Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations.

• US Pay Range: $7,094.23/month - $12,533.14/month
• Additional Pay, Premiums, and Bonus Potential: An employee may be eligible for additional pay, premiums, or bonus potential.
• Health, Vision, and Dental Insurance: Eligible employees receive health, vision, and dental insurance.
• Retirement and Tuition Reimbursement: Eligible employees receive retirement and tuition reimbursement benefits.

Equal Employment Opportunity

• All Qualified Applicants: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Reasonable Accommodations: Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Applicants' Rights

• Equal Employment Opportunity is the Law: Applicants have rights under Federal Employment Laws, including Equal Employment Opportunity is the Law.

• EEO is the Law Supplement: Applicants have rights under Federal Employment Laws, including EEO is the Law Supplement.
• Pay Transparency Policy: Applicants have rights under Federal Employment Laws, including Pay Transparency Policy.
• Family and Medical Leave Act (FMLA): Applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA).
• Employee Polygraph Protection Act: Applicants have rights under Federal Employment Laws, including Employee Polygraph Protection Act.

E-Verify Program Participant

• Federal Express Corporation: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Apply Job! Apply for this job