Experienced Real Estate Customer Support Agent – MLS Listing Quality Control and Customer Service
At arenaflex, we're passionate about revolutionizing the real estate industry by making listing on the Multiple Listing Service (MLS) as seamless as possible. As a leading flat fee MLS listing company, we're committed to empowering investors, FSBOs, and agents to list their properties with ease. With a strong focus on innovative software and exceptional customer service, we're seeking an experienced and licensed Real Estate Customer Support Agent to join our team.
Job Summary:
We're looking for a friendly, remote customer support agent to assist us with real estate listing quality control and customer support. This part-time position (4-8 hours a day, 2-3 days a week) offers an exciting opportunity to work with a dynamic team and contribute to the growth of arenaflex. As a licensed real estate professional, you'll play a crucial role in ensuring the accuracy and compliance of our listings, working closely with our overseas team, and providing exceptional customer service to our clients.
About arenaflex:
As the #4 individual broker in the United States, arenaflex is a pioneer in the flat fee MLS listing industry. Our mission is to make listing on the MLS accessible and user-friendly for all real estate professionals and investors. With a strong focus on software innovation and customer satisfaction, we're committed to revolutionizing the way people list and sell properties.
Key Responsibilities:
As a Real Estate Customer Support Agent, you'll be responsible for:
- Reviewing tax records, permits, and documentation to validate customer submissions for our admin team
- Reviewing listings for accuracy and compliance prior to them being posted on the MLS
- Working with our overseas team and providing assistance when needed
- Collaborating with our team to resolve customer inquiries and issues
- Maintaining accurate records and documentation
- Staying up-to-date with MLS and real estate rules and regulations
Essential Qualifications:
* Current real estate license in NJ, WI, MO, or OH
- Proven experience as a Transaction Coordinator or in a related real estate role
- Excellent communication and customer service skills
- Detail-oriented and organized with a strong focus on accuracy
- Ability to work independently and as part of a team
- Proficient in technology and comfortable with software applications
- Native US English speaker/citizen with US hours availability
Preferred Qualifications:
* Experience working with MLS and real estate software
- Familiarity with real estate regulations and compliance
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Experience working with international teams and clients
Skills and Competencies:
* Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Proficient in technology and software applications
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits:
As a Real Estate Customer Support Agent at arenaflex, you'll have the opportunity to:
- Develop your skills and knowledge in real estate and MLS listing software
- Work with a dynamic team and contribute to the growth of arenaflex
- Collaborate with our overseas team and gain international experience
- Pursue opportunities for career advancement and professional growth
- Enjoy a flexible and remote work environment with a competitive compensation package
Work Environment and Company Culture:
At arenaflex, we value a collaborative and inclusive work environment that fosters creativity, innovation, and growth. Our team is passionate about making a difference in the real estate industry, and we're committed to providing exceptional customer service to our clients. As a remote employee, you'll have the flexibility to work from anywhere and enjoy a healthy work-life balance.
Compensation, Perks, and Benefits:
* Competitive hourly rate of $22.00 per hour
- Flexible scheduling with 4-8 hour shifts, 2-3 days a week
- Opportunity for career advancement and professional growth
- Collaborative and inclusive work environment
- Flexible remote work arrangement
- Access to cutting-edge MLS listing software and technology
- Opportunities for professional development and training
How to Apply:
If you're a licensed real estate professional with a passion for customer service and a commitment to excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your Zillow profile link and a brief introduction, to our team. We look forward to hearing from you!
Application Question(s):
* Please provide your Zillow profile link
- What type of license do you have - agent or broker?
- We are only hiring those licensed in NJ, WI, MO, or OH. If not licensed in one of those states, we are not able to hire at this time. Are you licensed in NJ, WI, MO, or OH?
Work Location:
Remote Apply for this job