Experienced Customer Service Manager – Retail Environment
At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed expectations. As a Customer Service Manager, you'll play a vital role in leading our dynamic retail team to achieve this goal. If you're passionate about providing top-notch service, developing your skills, and being a leader, we want to hear from you!
What You'll Do
As a Customer Service Manager at arenaflex, you'll be responsible for:
* Providing world-class service to customers, engaging collaboratively with employees, and ensuring a seamless shopping experience
* Managing lottery machines, issuing gift cards, selling stamps, and maintaining the bottle return room (where applicable)
* Administering the Shopper's Club program, checking out customers as necessary, performing refunds and exchanges
* Adhering to and upholding arenaflex policies, procedures, and guidelines
* Quickly identifying and providing solutions or resources to assist customers
* Managing employee performance and development by providing resources, training, and feedback
Why Join arenaflex?
At arenaflex, we believe in putting our people first. We offer a competitive pay and a variety of benefits & perks that support your physical, financial, and emotional well-being. Whether through premium pay for working overtime, on Sundays, or on recognized holidays, offering industry-leading health care coverage and wellness programs, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
Our Unique Culture
arenaflex is a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards, and making a difference in the community. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them.
Comprehensive Benefits
* Paid time off (PTO) to help you balance your personal and work life
* Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
* Health care benefits that provide a high level of coverage at a low cost to you
* Retirement plan with both a profit-sharing and 401(k) match
* A generous scholarship program to help employees meet their educational goals
* LiveWell Employee & Family program to support your emotional, work-life, and financial wellness
* Exclusive discounts on electronics, entertainment, gym memberships, travel, and more!
* And more!
Eligibility Requirements
Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Why arenaflex?
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For. Discover what it means to work for a company that believes in caring, respect, empowerment, high standards, and making a difference in the community. With a family-like atmosphere of shared support, leaders who have your best interest at heart, and growth as part of everything we do, arenaflex is the place for you to do what you love—and love what you do.
Requirements
* 1 or more years of work experience
* Computer skills
* Ability to work in a fast-paced, energetic environment
* Strong communication and interpersonal skills
* Ability to multitask and prioritize tasks effectively
Preferred Qualifications
* Experience leading a team
* Passion and expertise in relevant products
* Ability to quickly learn and adapt to new situations
What's Next?
If you're passionate about delivering exceptional customer experiences and leading a dynamic retail team, we want to hear from you! Apply now to join the arenaflex team and start your journey to a rewarding and challenging career.