Customer Communications Manager job at TeamViewer in Clearwater, FL
Title: Customer Communications Manager - Hybrid - Clearwater, FL Location: Clearwater United States Customer Support · Clearwater · Hybrid Job Description: TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? The Customer Communications Manager is responsible for planning, creating, executing, and optimizing customer‑facing communications throughout the entire customer lifecycle. This includes operational and transactional emails, service notifications, renewal communications, and product‑related messaging. The role also oversees translation workflows to ensure high‑quality, localized communications are delivered across global markets. This position plays a critical role in shaping the customer experience, driving clarity, consistency, and brand alignment at every touchpoint. Responsibilities: Customer‑Facing Communications Own the strategy, creation, and deployment of customer‑facing communications across onboarding, usage, engagement, retention, and renewal phases. Manage all transactional and service‑based email programs in partnership with Product, Support, and Marketing. Develop messaging frameworks ensuring brand voice consistency across all touchpoints. Analyze performance of communications (open rates, click‑through, engagement, conversion) and continuously optimize. Email & Message Operations Oversee the build, QA, and launch of triggered emails, recurring campaigns, and automated workflows. Partner with CRM/marketing automation teams to implement segmentation and personalization. Maintain content calendars, stakeholder reviews, and approval processes. Translation & Localization Oversight Own end‑to‑end translation workflows for customer communications, ensuring timely, accurate, and culturally relevant localization. Manage translation terminology guides, and glossaries. Partner with regional teams to validate localized content quality. Cross‑Functional Collaboration Work closely with Customer Support, Success, Sales, Product, Marketing, and Legal to ensure message accuracy and compliance. Serve as the internal subject matter expert for customer lifecycle communications. Contribute to customer journey mapping and identification of communication gaps or opportunities. Governance & Quality Establish communication standards, templates, and best practices. Ensure accessibility, compliance, and regulatory requirements (GDPR, etc.) are met. Requirements: 5–7+ years in customer communications, lifecycle marketing, content operations, or localization. Experience managing large volumes of transactional messaging and automated workflows. Strong writing, editing, and content strategy skills. Hands‑on experience with email/marketing automation platforms. Experience managing translation vendors or localization programs. Excellent project management and stakeholder communication skills. What we offer: Work location is Hybrid to our office in Clearwater, FL Competitive compensation including stock-based options Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and business casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. Department Customer Support Locations Clearwater Remote status Hybrid Employment type Full-time Type of Job Non Student Apply tot his job Apply To this Job