Record Manager

About the position SCO Family of Services, the largest Human Services Agency in the New York City area, is currently seeking a Records Manager to join our agency. The Records Manager will be responsible for overseeing the preservation, retention, and destruction of records created by SCO Family of Services (hereinafter SCO or Agency), including a review of existing policies and, as needed, the establishment of policies and procedures that ensure that Agency records are maintained as legally required in compliance with retention schedules, securely and safely stored, and retrieved as needed. The Records Manager will also be responsible for reviewing, managing and assisting with disclosure requests including subpoenas and court orders. Onsite position/ Remote/Hybrid at Supervisors discretion COMPENSATION: $65,000/year plus benefits including health, dental, vision, 403(b), life insurance.

Responsibilities

• Make recommendations regarding the retention schedule for Agency records of a 100+ year old agency with many years of paper records that must be maintained consistent with the legal requirements.
• Review policies and procedures for the management of Agency records and revise, as needed.
• Review and handle historical agency records using personal protective equipment where necessary for health and safety (i.e. mask, gloves).
• Maintain an Agency wide inventory of all active and inactive records.
• Evaluate the use of existing storage space and provide recommendations regarding future storage needs.
• Moves boxes weighing up to 20 pounds across office and to and from file cabinets and shelving.
• Assist Programs and Departments by providing guidance on storage, retrieval, retention, purging and destruction of records.
• Assist the Office of Information Technology, Programs and Departments with the implementation of an electronic record system.
• Serve as Agency liaison with contracted storage vendors, coordinating the pick-up, delivery, and management of agency records.
• Review disclosure records, including subpoenas and court orders, for records, video and information.
• Provide guidance and assistance to Programs regarding disclosure requests from (former) clients and third-parties.
• Manage and track disclosure requests, coordinating and collaborating closely with attorneys and program leaders.
• Perform other job-related duties as assigned and assist other members of the Legal Affairs Department as necessary.

Requirements

• A bachelor’s degree and a minimum of three years record management experience or commensurate professional experience preferred, with demonstrated skill, interest, and competencies in record management, designing workflow process, customer service and computer skills.
• An ability to sit stand, climb stairs and a ladder, stoop, kneel, crouch, and lift up to 20 pounds
• Strong communication skills both written and verbal.
• Self-starter with ability to work independently as well as in a team environment.
• Proficiency in MS Office Suite – Word, Excel, PowerPoint.
• Driver’s License, access to a car, and a willingness to drive.
• Be a team player.
• Have the ability to work collaborative and to make informed decisions exercising good judgment after considering all facts and drawing on relevant knowledge and experience.
• Have excellent time management.
• Have the ability to organize tasks, set goals, and prioritize what needs to be done first.
• Have a strong sensitivity to cultural differences present among staff and clients within our own organization.

Nice-to-haves

• Experience with electronic documents and transitioning to a paperless environment desirable.

Benefits

• health
• dental
• vision
• 403(b)
• life insurance

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