Experienced Customer Service Representative – Remote Work Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a leading airline, we're constantly seeking talented individuals to join our team and contribute to our mission of providing world-class service. If you're passionate about travel, possess excellent communication skills, and thrive in a dynamic environment, we invite you to explore our remote customer service opportunities.

Why You'll Love This Role

As a member of our Payments and Digital Strategy crew at arenaflex Credit Union, you'll play a vital role in ensuring the smooth processing of financial transactions, including checking, direct deposits, and budget transfers. Your expertise will be instrumental in maintaining the integrity of our financial systems, ensuring compliance with regulatory requirements, and providing exceptional service to our members.

Key Responsibilities

* Complete daily access and balancing features to ensure accurate financial records

• Coordinate with vendors, the Federal Reserve Bank, and other institutions to resolve issues and facilitate transactions
• Assist various departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases/sports assigned, prioritizing tasks and meeting deadlines under pressure
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and Federal Banking laws
• Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, study, and make important GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for timely and accurate processing of international and domestic budget transfer requests
• Research and verify incoming and outgoing budget transfer information
• Communicate with vendors to facilitate budget transfers
• Understand and be familiar with outgoing and incoming budget transfer laws
• Deposit check returns, review member re-exams on draft changes, process member exams, verify members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential and Preferred Qualifications

* Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience

• Preferred Qualifications:

+ Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires experience

Skills, Licenses & Certifications

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use

• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high-pressure situations
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a remote customer service representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Collaborative and supportive team environment
• Flexible work arrangements to balance your work and personal life
• Opportunities for career advancement and professional growth
• Competitive compensation and benefits package

Work Environment and Company Culture Highlights

At arenaflex, we value our employees' well-being and strive to create a positive and inclusive work environment. As a remote customer service representative, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our company culture is built on:

• Collaboration and teamwork
• Open communication and transparency
• Employee empowerment and autonomy
• Continuous learning and development
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive hourly rate
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Access to employee assistance programs
• Opportunities for professional development and growth

Conclusion

If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply for our remote customer service opportunity at arenaflex. As a member of our Payments and Digital Strategy crew, you'll play a vital role in ensuring the smooth processing of financial transactions, maintaining the integrity of our financial systems, and providing exceptional service to our members. Apply now and join our team of dedicated professionals who are committed to making a difference in the lives of our passengers and members. Apply for this job