Senior Business Consultant-Throughput Optimization Services

About the position Making life better for people. Bringing good health to all. These are a few of the beliefs that form the foundation of our mission at Legacy Health. When you’re one of the largest employers and health care providers in the Portland and Southwest Washington areas, that mission should inform everything you do. That’s why people trust us with their lives and livelihoods. That also means the people who work at Legacy embrace this common mission and purpose. Our work is a job, yes, but it’s more than a job, too. As a Senior Business Consultant of Throughput Optimization Services, you’ll lead program support for throughput optimization initiatives across our health system. Lead large, complex, cross functional projects with accountability for people and tasks. Demonstrates ability to develop project/program structure, detailed project management plans, schedules, resource plans, and status reports. Works autonomously leading complex projects with technical components while ensuring process standardization and scalability. Excels at leading a resolution of cross-functional issues/risks (escalating if needed) and provides weekly and “Just in Time” status reporting to senior leadership using a customer focused dashboard. Utilizes Legacy operating system best practices to drive continuous improvement by empowering frontline healthcare staff to identify and address root causes of challenges, fostering a culture of curiosity through active listening and asking insightful questions to enhance operational efficiency and patient care.

Responsibilities

• Lead large, complex, cross functional projects with accountability for people and tasks.
• Demonstrates ability to develop project/program structure, detailed project management plans, schedules, resource plans, and status reports.
• Works autonomously leading complex projects with technical components while ensuring process standardization and scalability.
• Excels at leading a resolution of cross-functional issues/risks (escalating if needed) and provides weekly and “Just in Time” status reporting to senior leadership using a customer focused dashboard.
• Utilizes Legacy operating system best practices to drive continuous improvement by empowering frontline healthcare staff to identify and address root causes of challenges, fostering a culture of curiosity through active listening and asking insightful questions to enhance operational efficiency and patient care.

Requirements

• Bachelor’s degree in a related field or equivalent experience required.
• Minimum five years project management experience required with technical projects preferred.
• Hospital/healthcare setting experience required.
• Demonstrated proficiency in project management and planning required.
• Ability to organize, prioritize and apply problem solving skills in a self-directed manner.
• Advanced understanding of hospital systems, including operational and technical systems.
• Ability to coordinate efforts with team members within and outside of own department.
• Ability to drive data and technical strategy with multi-disciplinary team members.
• Strong analytical skills to support technical and data strategic efforts.
• In-depth knowledge of data-management applications and report development.
• Excellent consulting skills to determine key business issues and develop appropriate action plans representing multi-disciplinary perspectives.
• Ability to perform well in a fast-paced and demanding work environment.
• Strong organization, oral and written communication skills for effective interaction and collaboration with staff, senior leaders, and other stakeholders.
• Demonstrated coaching and staff development and mentoring skills.
• Demonstrated ability to build positive working relationships with customers and stakeholders to influence change.
• Demonstrated understanding of the Legacy Operating System in both theory and application.
• Ability to anticipate, initiate and resolve operational issues.
• Ability to be self-directed to accomplish goals and oversee direction of project.
• Knowledge about social determinants of health, principles of diversity/equity/inclusion and culturally responsive practice with populations who have experience historical marginalization.
• Ability to navigate electronic medical records and effectively utilize basic computer programs.

Nice-to-haves

• Master’s degree preferred.
• PMP
• Lean/A3
• Six Sigma
• Change Management

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