Experienced Customer Service Associate – Delivering Exceptional Experiences in a Fast-Paced Retail Environment
At arenaflex, we're committed to creating a welcoming and inclusive environment for our customers and team members alike. As a Customer Service Associate, you'll play a vital role in delivering exceptional experiences that exceed our customers' expectations. If you're passionate about providing top-notch customer service, working in a dynamic team environment, and growing your skills in a fast-paced retail setting, we want to hear from you!
About arenaflex
arenaflex is a leading retail and convenience store chain that's dedicated to fulfilling lives every day. With a rich history of innovation and customer-centricity, we're constantly pushing the boundaries of what's possible in the retail industry. Our team members are the backbone of our success, and we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and fun.
Principal Duties
As a Customer Service Associate, you'll be responsible for delivering an exceptional customer experience that supports arenaflex's vision to fulfill lives every day. Your key responsibilities will include:
- Greeting and providing an enjoyable shopping experience for all customers
- Responding to customer requests and complaints in a timely and courteous manner
- Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
- Communicating with the management team regarding customer requests and concerns
- Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment
- Maintaining proper cash levels in the register drawer and change machines
- Activating fuel and gift cards and assisting with lottery purchases as needed
- Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
- Stocking and refilling product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
- Performing customer fuel transactions and monitoring activities at the fuel court
- Stopping fuel pumps if necessary
- Preparing all made-to-order food and/or beverages according to recipe or customer specifications
- Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
- Ensuring coffee thermals are filled and working properly
- Ensuring the proper execution of assigned foodservice and beverage programs and procedures
- Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
- Following proper coding procedures, checking expiration codes, facing, and inspecting all items
- Pulling expired items, documenting, and discarding
- Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
- Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
- Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
- Completing other tasks as assigned by store management
Essential Functions
To succeed in this role, you'll need to possess the following essential functions:
- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in a fast-paced environment
- Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
- Must be able to lift and carry up to 35 lbs
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip-resistant shoes at all times
- Must be able to tolerate exposure to cleaning products
Basic Qualifications
To be considered for this role, you'll need to meet the following basic qualifications:
- Pursuit of or high school diploma or equivalent, preferred
- Prior food service and/or customer service experience preferred
What We Offer
As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits and perks, including:
- Competitive hourly rate
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- A supportive and inclusive work environment
- Flexible scheduling and overtime opportunities
- Discounts on arenaflex products and services
- Access to exclusive employee benefits and perks
How to Apply
If you're passionate about delivering exceptional customer experiences and growing your skills in a fast-paced retail environment, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and join our team of dedicated professionals who are committed to fulfilling lives every day.
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