Customer Service Specialist, Wall Connector - Join arenaflex's Global Diagnostics Team

At arenaflex, we're revolutionizing the way people interact with our innovative products, and we're looking for a talented Customer Service Specialist to join our Wall Connector team. As a key member of our Diagnostics team, you'll be the voice of arenaflex, providing exceptional customer service and support to our customers worldwide. If you're passionate about delivering outstanding customer experiences, troubleshooting complex issues, and staying up-to-date with the latest technologies, we want to hear from you!

About arenaflex

arenaflex is a pioneering company that's changing the game in the electric vehicle and renewable energy space. Our mission is to accelerate the world's transition to sustainable energy, and we're committed to making a positive impact on the environment. With a global presence and a team of passionate individuals, we're dedicated to delivering innovative products and services that exceed our customers' expectations.

Schedule and Work Environment

As a Customer Service Specialist, you'll work a standard Monday-to-Friday schedule, with hours of operation from 10:30 AM to 7:00 PM EST. You'll be based in our arenaflex office, where you'll have access to state-of-the-art facilities, cutting-edge technology, and a collaborative work environment. Our office is designed to foster creativity, innovation, and teamwork, and we encourage our employees to take ownership of their work and contribute to our company's success.

Responsibilities

As a Customer Service Specialist, you'll be responsible for delivering exceptional customer service and support to our customers worldwide. Your key responsibilities will include:

• Delivering a high level of customer service on every interaction, ensuring that our customers receive timely and effective support
• Owning the relationship from the first customer contact until resolution in an omni-channel environment, providing seamless support across multiple channels
• Processing warranty-based returns for home charging products with customers and support teams
• Providing troubleshooting and customer support for mobile app and account management for arenaflex charging products
• Assisting Solar/PV emergency lines when needed
• Achieving expectations on all Key Performance Indicators (KPIs), monthly, quarterly, and bi-annually
• Achieving arenaflex's standards of excellent customer communication, advocacy, and education

Requirements

To succeed in this role, you'll need to have:

• A minimum of 60 days of experience handling calls for Energy Technical Support or equivalent experience
• A strong understanding of electrical concepts, including wiring, voltage, frequency shifting, LRA vs RLA, DCAC - DCDC - ACDC conversions
• Familiarity with telemetry data, including Periscope graphing and basic data mining
• Configuration analysis and modification skills, including Telescope
• Connectivity and networking skills, including connecting to customer networks
• Account administration skills, including garage, toolbox, password assistance, commissioning, product replacement, account updates, and corrections
• Critical thinking skills, including order of operations, signal (energy) flow, firm vs soft vs hardware, trend spotting, push vs pull

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and stakeholders in a professional and courteous manner
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide effective solutions
• Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines
• Strong technical skills, including proficiency in electrical concepts, telemetry data, and account administration
• Ability to learn and adapt quickly to new technologies and processes
• Strong critical thinking skills, with the ability to analyze complex data and make informed decisions

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Specialist, you'll have access to:

• Ongoing training and development programs, including technical training, soft skills training, and leadership development
• Opportunities for career advancement, including promotions to senior roles and leadership positions
• A collaborative and supportive work environment, where you'll have the opportunity to work with a talented team of professionals
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Compensation and Benefits

As a full-time arenaflex employee, you'll be eligible for a comprehensive benefits package, including:

• Competitive pay, with a salary range of $17.17 - $25.76/hour
• Aetna PPO and HSA plans, with $0 payroll deduction
• Family-building, fertility, adoption, and surrogacy benefits
• Dental and vision plans, with options and $0 paycheck contribution
• Company-paid (Health Savings Account) HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid Basic Life, AD&D, short-term, and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits, including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

How to Apply

If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding career opportunity, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job