eCommerce Sales Manager
About the position Primary Responsibilities: Establish and maintain effective working relationships with Retail partners Own eCommerce revenue and profitability targets and develop annual sales plans by retailer to achieve goals Manage pricing, promotions, and retail price compliance across respective accounts, and flag channel conflict in the market if outside of account ownership Manage allocated KDCI headcount to upload product listings, optimize PDP content, ensure product data accuracy, etc. Monitor incidents/reviews/customer feedback to ensure appropriate next steps are taken internally to improve CLV and margin Partner closely with product and creative teams to improve product listing and optimize assortment mix Manage retail media spend ensuring ROAS targets are aligned to budget, and increase/reduce budget as needed according to sales and profitability performance Partner closely with Merchandise Planning to ensure highest priority SKUs have appropriate stock levels for BAU, priority promotional/marketing campaigns, new customers adds, etc. Review new and existing account terms and negotiate such that they are mutually beneficial for the organization and the customer and continuously assess retailer’s programs to determine participation levels Identify and onboard agreed upon new customers and finalize terms, pricing, and programs within company guidelines, then partner with Operations and EDI teams to facilitate all tech implementations Drives the business through high-level involvement in the day-to-day operations of respective accounts and raise issues to the Sr. Director of eCommerce Sales as needed Travel for tradeshows and customer appointments as needed Other responsibilities as required Knowledge, Skills, Abilities Required: Education: BS degree in business or related field preferred; or relevant work experience. Experience: 5-7 years’ experience in Sales, Account/Vendor management, Merchandising or Operations Wayfair experience required Skills: Strong bias for action Superior written and oral communication skills Superior retail math skills Utilization of data to develop strategies drive decision making Consumer-centric vision Strong presentation skills Strong negotiation skills Baseline understanding of SEO, Paid Media and eCommerce marketplace algorithms Ability to plan, prioritize, organize, and execute against clearly define objectives Ability to execute plans under time restraints Ability to work within a team, as well as independently under minimal supervision Ability to understand technical details Advanced computer proficiency in Microsoft Office and Google Suite Ability to travel domestically minimally 6x/year
Responsibilities
- Establish and maintain effective working relationships with Retail partners
- Own eCommerce revenue and profitability targets and develop annual sales plans by retailer to achieve goals
- Manage pricing, promotions, and retail price compliance across respective accounts, and flag channel conflict in the market if outside of account ownership
- Manage allocated KDCI headcount to upload product listings, optimize PDP content, ensure product data accuracy, etc.
- Monitor incidents/reviews/customer feedback to ensure appropriate next steps are taken internally to improve CLV and margin
- Partner closely with product and creative teams to improve product listing and optimize assortment mix
- Manage retail media spend ensuring ROAS targets are aligned to budget, and increase/reduce budget as needed according to sales and profitability performance
- Partner closely with Merchandise Planning to ensure highest priority SKUs have appropriate stock levels for BAU, priority promotional/marketing campaigns, new customers adds, etc.
- Review new and existing account terms and negotiate such that they are mutually beneficial for the organization and the customer and continuously assess retailer’s programs to determine participation levels
- Identify and onboard agreed upon new customers and finalize terms, pricing, and programs within company guidelines, then partner with Operations and EDI teams to facilitate all tech implementations
- Drives the business through high-level involvement in the day-to-day operations of respective accounts and raise issues to the Sr. Director of eCommerce Sales as needed
- Travel for tradeshows and customer appointments as needed
- Other responsibilities as required
Requirements
- BS degree in business or related field preferred; or relevant work experience.
- 5-7 years’ experience in Sales, Account/Vendor management, Merchandising or Operations
- Wayfair experience required
- Strong bias for action
- Superior written and oral communication skills
- Superior retail math skills
- Utilization of data to develop strategies drive decision making
- Consumer-centric vision
- Strong presentation skills
- Strong negotiation skills
- Baseline understanding of SEO, Paid Media and eCommerce marketplace algorithms
- Ability to plan, prioritize, organize, and execute against clearly define objectives
- Ability to execute plans under time restraints
- Ability to work within a team, as well as independently under minimal supervision
- Ability to understand technical details
- Advanced computer proficiency in Microsoft Office and Google Suite
- Ability to travel domestically minimally 6x/year
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