Full-Time Registered Nurse (RN) – Remote Triage...
Job DetailsDescriptionRegistered Nurse (RN) – Remote Triage / Compact License Required Make a difference from home while supporting patients and providers nationwide.We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.Schedule
- Monday–Friday
- Day Shift: 8:00 AM – 5:00 PM EST
- Full-Time and Part-Time opportunities available
- Occasional overtime or adjusted start times may be required based on business needs
- Respond to inbound and outbound calls for a multi-state nurse triage service
- Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
- Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
- Provide clinical assessments via phone or patient portal based on established protocols
- Support providers with administrative and clinical tasks, including:
- Medication refill requests per protocol
- Provider notification of critical results
- Post-discharge and post-operative follow-up coordination
- Facilitate referrals and assist with prior authorization requests requiring clinical input
- Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
- Participate in Remote Patient Monitoring (RPM) programs, including:
- Monitoring vital signs
- Educating patients on chronic disease management (diabetes, hypertension, COPD)
- Screen and qualify patients for clinical trials and provide patient education
- Take on additional responsibilities to support team success and patient outcomes
- Associate’s or Bachelor’s Degree in Nursing
- 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
- Prior telephone triage experience using electronic triage systems
- Experience working with two or more EHR platforms
- Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
- Willingness to obtain additional state licenses as requested
- Strong teamwork and collaboration skills
- Ability to step into a leadership role when needed
- Excellent customer service, empathy, and communication skills
- High attention to detail and documentation accuracy
- Strong organization and time management skills
- Private, HIPAA-compliant home workspace
- Ability to sit for extended periods and use a headset
- Broadband internet access
- Ability to house company-issued equipment
- Participation in staff meetings via phone or video
- Fast-paced and collaborative
- Adaptable to change and able to manage stress effectively
- Occasional overtime or schedule adjustments as needed