American Animal Hospital Association - Director of Membership

Position Summary The Director of Membership provides strategic and operational leadership across AAHA’s Membership, Accreditation, and Standards implementation functions. This role ensures consistent standards interpretation, strong member experience, high-quality evaluation delivery, and the development of high-performing, well-trained teams. This position is responsible not only for operational oversight, but for building organizational capability — strengthening leadership within teams, developing structured training and coaching frameworks, and ensuring AAHA’s standards are translated into consistent, scalable practice across programs. Reporting to the Chief Medical Officer and working closely with Operations, Learning, Marketing, and Editorial teams, this role integrates Standards, Accreditation, and Membership into a cohesive, member-centric system that supports AAHA’s mission and long-term strategic growth. Essential Duties and Responsibilities Organizational Leadership & Team Development

• Build, lead, and develop high-performing Accreditation teams.
• Establish structured coaching, performance management, and leadership development systems.
• Create scalable training frameworks ensuring consistent standards interpretation and evaluation quality.
• Develop succession planning and long-term talent pipelines.

Standards Implementation & Integrity

• Ensure consistent interpretation and application of AAHA accreditation standards.
• Contribute to the development and structured revision of accreditation standards in collaboration with the Chief Medical Officer, and subject matter experts.
• Support the standards lifecycle process, including drafting updates, coordinating stakeholder input, documenting revisions, and preparing standards for implementation.
• Lead calibration, documentation control, and quality assurance processes.
• Oversee integration of standards into training, workflows, and evaluation tools.

Membership & Accreditation Operations

• Oversee end-to-end membership and accreditation operations.
• Monitor evaluation pipelines, workflow performance, backlog, and operational metrics.
• Establish professional and member-centric service standards.
• Collaborate across the organization to build consistent feedback loops in order to ensure standards are integrated and coordinated with marketing, learning, and content.
• Ensure AAHA’s international accreditation partnerships continue to grow while remaining aligned with the continual journey towards excellence

Training & Capability Building

• Design structured training systems supporting technical competence and leadership growth.
• Strengthen managerial capability within team leaders.
• Partner with Learning & Development to align technical and leadership training.

Growth & Market Expansion

• Lead recruitment and membership growth initiatives.
• Partner with Marketing to improve awareness and member value communication.
• Develop new types of accreditations

Quality & Continuous Improvement

• Monitor KPIs related to evaluation quality, member experience, and operational performance.
• Drive workflow optimization and operational clarity.
• Track and report on key operational metrics.
• Compare AAHA processes to other accreditations in order to continually refine what best practices look like.

Minimum Qualifications

• Bachelor’s degree, DVM/VMD or CVT/LVT/RVT required.
• 8–10+ years leadership experience in accreditation, healthcare, or veterinary operations.
• Demonstrated success developing teams and improving organizational performance.
• Experience operationalizing standards within structured programs.
• Experience leading remote or field-based teams preferred.
• Proficiency in CRM, evaluation, or accreditation management systems (NetForum, HubSpot, PowerBI or similar)
• Advanced working knowledge of Excel, data reporting tools, dashboards, and workflow systems.

Core Competencies

• Leadership & Talent Development
• Strategic Thinking
• Operational Excellence
• Communication & Influence
• Analytical Decision-Making
• Change Leadership

Key Performance Indicators

• Standards consistency and calibration quality
• Membership growth and retention
• Team leadership development and performance
• Operational efficiency and backlog control

Why Join AAHA? At AAHA, we simplify the journey toward excellence for veterinary practices by fostering collaboration, integrity, and innovation. As an Accreditation Specialist, you’ll play a pivotal role in shaping the success of veterinary teams across North America. Apply Today! Help veterinary teams thrive and make a lasting impact in the industry. We are committed to building an inclusive environment and providing reasonable accommodation to support all team members. Job Type: Full-time Pay: $110,000.00 - $120,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience leading remote or field-based teams preferred?

Education:

• Bachelor's (Preferred)

Experience:

• management: 3 years (Preferred)
• CRM software: 3 years (Preferred)
• accreditation, healthcare, or veterinary operations: 8 years (Preferred)

License/Certification:

• DVM/VMD or CVT/LVT/RVT certification (Preferred)

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