Experienced Ramp Agent (Customer Service Representative) - MSP

Join arenaflex, a leading airline, in Minneapolis, Minnesota, and be part of a dynamic team that ensures seamless travel experiences for our customers. As a Ramp Agent, you will play a crucial role in the safe and efficient handling of baggage, cargo, and mail, while providing exceptional customer service.

About arenaflex

arenaflex is a world-renowned airline that has been a pioneer in the aviation industry for decades. Our mission is to provide safe, reliable, and exceptional travel experiences to our customers. We are committed to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork, and we believe that our people are our greatest asset. At arenaflex, we offer a unique opportunity to see the world, earn great compensation and benefits, and grow your career in a dynamic and supportive environment.

Key Responsibilities

As a Ramp Agent, you will be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail, while providing exceptional customer service. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Collaborating with other team members to ensure seamless operations and exceptional customer service.

Work Environment and Schedule

As a Ramp Agent, you will work in a fast-paced and dynamic environment, with varying shifts ranging from early morning to overnight. You will work between 20 and 40 hours per week, based on operational needs and your seniority. You will also be required to work in harsh weather conditions, such as heat, rain, and snow.

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package that includes:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you will need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

Join arenaflex Today!

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. As a Ramp Agent, you will be part of a dynamic team that is dedicated to ensuring seamless travel experiences for our customers. Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job