Experienced Customer Service Representative – Water Billing and Customer Service at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services to our community. As a Customer Service Representative in our Water Billing and Customer Service team, you'll play a vital role in ensuring that our customers receive the best possible service. If you're passionate about customer service, have a knack for problem-solving, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.

Job Summary:

We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a key member of our Water Billing and Customer Service team, you'll be responsible for providing exceptional customer service to our utility customers, responding to customer inquiries and requests for service, and performing a variety of customer service functions. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you.

Responsibilities:

As a Customer Service Representative at arenaflex, your responsibilities will include:

• Greeting the public and providing customer service at the front counter and via telephone, ensuring a positive and welcoming experience for all customers.
• Answering incoming calls, responding to customer inquiries and requests for service, and providing accurate information regarding utility services, departmental policies, and account/billing matters.
• Establishing customer accounts, updating, maintaining, and researching account information, ensuring that customer data is accurate and up-to-date.
• Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services, ensuring that all necessary documentation is completed accurately and efficiently.
• Processing requests for after-hours service, preparing related charges, and logging customer addresses for use by after-hours field personnel.
• Filing and maintaining service requests/work order documentation, ensuring that all records are accurate and easily accessible.
• Monitoring customer accounts for past due charges, establishing payment arrangements, and granting payment extensions for past due accounts as warranted, ensuring that customers are treated fairly and with respect.
• Working collaboratively with other staff, City departments, outside agencies, and utility customers to resolve customer complaints and issues, ensuring that all parties are satisfied with the outcome.

Requirements and Skills:

To succeed in this role, you'll need:

• Coordinating and conducting a variety of customer service functions, including responding to public inquiries and providing customer service to the City's utility customers.
• Performing accurate data entry and updating/maintaining customer account information, ensuring that customer data is accurate and up-to-date.
• Processing work order requests and customer payments, ensuring that all necessary documentation is completed accurately and efficiently.
• Establishing and maintaining cooperative working relationships with other staff, City departments, outside agencies, and utility customers, ensuring that all parties are satisfied with the outcome.

MINIMUM QUALIFICATIONS:

To be considered for this role, you'll need:

• A High School Diploma or equivalent.
• One year of customer service experience, or an equivalent combination of education and experience.
• A valid Texas Driver License with a good driving record is required. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.
• A typing test is required.
• Customer Service Certification/Training is a plus.

Physical Demands / Work Environment:

This role is performed in a standard office environment, requiring:

• Sitting for extended periods of time
• Standing
• Walking
• Bending
• Reaching
• Lifting of objects up to 10 pounds

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a Customer Service Representative, you'll have the opportunity to:

• Work in a fast-paced environment with a dynamic team
• Develop your customer service skills and expertise
• Contribute to creating a positive workplace culture
• Enjoy a competitive compensation and benefits package
• Pursue opportunities for career growth and advancement

How to Apply:

If you're passionate about customer service and want to contribute to creating a positive workplace, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Job postings may be withdrawn at any time at direction of the arenaflex Management.

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