Experienced Customer Service Representative – Remote Support for arenaflex

Join arenaflex, a leading national security company, as we continue to push the boundaries of innovation and excellence in the field of customer service. As a Customer Service Representative (CSR) on our remote team, you will be at the forefront of delivering exceptional support to our customers, utilizing cutting-edge technology and expertise to resolve complex issues and exceed expectations.

About arenaflex

arenaflex is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. arenaflex operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit arenaflex.com to learn how we're keeping people around the world safe and secure.

Responsibilities

As a Customer Service Representative on our remote team, you will be responsible for providing technical assistance to end-users on products and services via live chat sessions and email inquiries. The successful candidate must allocate their own time efficiently and will receive general instructions on all work. Key responsibilities may include:

• Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
• Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintain end-to-end problem ownership of chat and email sessions
• Work in one or multiple work queues over various customer contact channels
• Escalate issues promptly to appropriate support teams when needed
• Ensure compliance with all company and government policies and procedures
• Collaborate with Customer Support team colleagues and other support organizations as required
• Performs other related tasks as assigned

Day-to-Day Work Responsibilities

* Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase

• Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintain end-to-end problem ownership of chat and email sessions
• Work in one or multiple work queues over various customer contact channels
• Escalate issues promptly to appropriate support teams when needed
• Ensure compliance with all company and government policies and procedures
• Collaborate with Customer Support team colleagues and other support organizations as required
• Performs other related tasks as assigned

Essential Qualifications

* High school graduate or equivalent and a minimum of one year customer service experience is required

• U.S. Citizenship or Green Card required
• Must have the ability to obtain and maintain a Public Trust clearance
• Type 45 WPM
• Ability to accurately document ticketing information with minimal errors and/or rework
• Ability to work independently, achieve productivity goals, and manage one's time
• Communicate effectively, both orally and in writing
• Attention to detail and a positive attitude
• Possesses the ability to successfully manage and prioritize concurrent tasks
• Proficiency using windows-based applications and software (Microsoft Office)
• Must be able to work on weekends and/or on rotating schedules if required

Preferred Qualifications

* Help desk/service desk experience desirable

• Live Chat and/or any Customer Relationship Management (CRM) software tools
• Degree from an accredited College / University preferred

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

Benefits

At arenaflex, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. arenaflex values diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive for all employees.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Visit our website at arenaflex.com to learn more about our company and our values. To apply, please submit your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, including Disability/Veteran. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job