Customer Success Coordinator – Strategic Renewal Management & Upsell Enablement for High‑Volume SaaS Accounts

Why arenaflex?

At arenaflex, we are redefining the way organizations empower their workforce through cutting‑edge cloud‑based learning platforms. Our mission is to make continuous skill development seamless, measurable, and accessible for every employee, from entry‑level to executive. As a fast‑growing leader in the SaaS education space, we partner with forward‑thinking companies worldwide to drive measurable business outcomes through talent upskilling. Joining arenaxflex means becoming part of a culture that celebrates curiosity, collaboration, and relentless improvement.

Role Overview – Customer Success Coordinator

The Customer Success Coordinator at arenaflex is the linchpin that ensures our customers’ contracts are renewed accurately, on time, and with maximum value. You will work at the intersection of Revenue Operations, Customer Success, Marketing, and Legal, orchestrating complex renewal cycles for a large portfolio of enterprise accounts. Your proactive mindset will not only safeguard recurring revenue but also uncover expansion opportunities that contribute to arenaflex’s ambitious growth targets.

Key Responsibilities

• End‑to‑End Renewal Management: Own the full renewal lifecycle—from receiving purchase orders, forecasting revenue, generating quotes, negotiating agreements, to creating and submitting orders in our ERP system.
• Cross‑Functional Collaboration: Partner with Revenue Operations, Customer Success Managers, Marketing, Legal, and Finance to remove bottlenecks, ensure compliance, and maximize renewal success rates.
• Upsell & Expansion Enablement: Identify upsell signals during renewal conversations, work closely with Account Executives to develop tailored expansion proposals, and coordinate the proper sales resources for seamless execution.
• Risk Identification & Mitigation: Analyze customer health metrics, flag at‑risk accounts early, and collaborate with Customer Success Managers to design remediation plans that protect revenue.
• Data‑Driven Forecasting: Update renewal pipelines, maintain accurate forecasting models, and provide leadership with actionable insights on renewal trends and churn risk.
• Documentation & Process Excellence: Ensure all renewal documentation is complete, accurate, and stored in compliance with internal audit standards.
• Customer Advocacy: Serve as a trusted advisor to customers during the renewal phase, addressing concerns, clarifying value, and reinforcing arenaflex’s commitment to their success.

Who You Are – The Ideal Candidate

• Proactive Problem Solver: You anticipate challenges before they arise, stay organized under pressure, and keep the renewal engine humming smoothly.
• Team‑Oriented Customer Champion: You thrive in collaborative environments, placing customer outcomes above all else while aligning internal stakeholders.
• Growth‑Focused Partner: You enjoy digging into data, spotting expansion possibilities, and driving additional value for both the customer and arenaflex.
• Detail‑Centric Communicator: Your written and verbal communication is clear, persuasive, and tailored to diverse audiences ranging from C‑suite executives to legal counsel.

Essential Qualifications

• A genuine curiosity for SaaS, technology trends, and workforce development initiatives.
• Fundamental understanding of business development, sales processes, or customer success best practices.
• Comfort with multi‑modal communication—outbound emails, phone calls, virtual meetings, webinars, and live demos.
• Strong business acumen and the ability to analyze data to address complex customer situations.
• Excellent organizational, time‑management, and prioritization skills in a fast‑paced environment.

Preferred Experience & Skills

• 2–4 years of experience in SaaS renewal coordination, contract administration, or inside sales support.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and revenue forecasting tools.
• Familiarity with legal contract language, licensing models, and procurement processes.
• Experience working closely with Account Executives on upsell or cross‑sell initiatives.
• Ability to interpret customer health dashboards and translate insights into actionable renewal strategies.

Core Competencies for Success

• Analytical Mindset: Interpreting data trends, forecasting renewal revenue, and quantifying churn risk.
• Negotiation Savvy: Balancing customer interests with arenaflex’s pricing and policy frameworks.
• Project Management Discipline: Managing multiple renewal timelines concurrently without sacrificing quality.
• Empathy & Relationship Building: Constructing genuine rapport with customers to become a trusted renewal partner.
• Adaptability: Thriving amid evolving product offerings, pricing structures, and market dynamics.

Career Growth & Development at arenaflex

At arenaflex, your career path is designed to evolve alongside the company’s rapid expansion. Successful Coordinators often transition into Senior Renewal Managers, Customer Success Managers, or Sales Enablement roles. We invest heavily in professional growth through:

• Continuous Learning: Free access to the arenaflex Learning Hub, Pluralsight‑style courses, and industry certifications.
• Mentorship Programs: Pairing with senior revenue leaders for guidance on strategy and leadership development.
• Stretch Assignments: Opportunities to lead cross‑functional renewal projects, pilot new automation tools, and influence process improvements.
• Leadership Tracks: Clear pathways to people‑management or specialist tracks, depending on your strengths and career aspirations.

Work Environment & Culture

We value flexibility and trust. While arenaflex maintains a vibrant headquarters in Utah, we support hybrid and remote work models. Our culture is built on:

• Transparency: Open‑door communication, regular town halls, and data‑driven decision making.
• Inclusivity: A diverse workforce where every voice is heard, respected, and celebrated.
• Innovation: A “test‑and‑learn” mindset that encourages experimentation and rapid iteration.
• Work‑Life Harmony: Unlimited PTO, Summer Fridays, and a results‑focused approach that prioritizes outcomes over hours.

Compensation & Benefits

arenaflex offers a competitive total‑compensation package that reflects the market value of skilled renewal professionals. While exact figures vary by location, the range typically falls between $63,000 – $70,000 USD base salary, complemented by performance‑based variable pay. Additional benefits include:

• Comprehensive medical, dental, and vision coverage.
• Unlimited paid time off and designated Summer Fridays.
• Wellness reimbursements and mental‑health resources.
• Annual professional development stipend and arenaflex Learning Hub subscription.
• 401(k) matching contributions.
• Flexible work arrangements—remote, hybrid, or on‑site at our Utah headquarters.
• Employee assistance programs, tech stipends, and regular team‑building events.

Physical & Mental Requirements

• Ability to work comfortably in a home‑office or corporate office setting, operating standard computer equipment and communication tools.
• Predominantly sedentary work with periods of focused data analysis, documentation, and virtual collaboration.
• Capacity to absorb new processes quickly, retain detailed procedural knowledge, and make timely decisions within a structured workflow.

Equal Opportunity Commitment

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or protected veteran status. We celebrate diversity and are committed to fostering an inclusive environment where every employee can thrive.

How to Apply

If you are ready to drive renewal excellence, champion customer growth, and make a tangible impact on arenaflex’s success, we want to hear from you! Click the “Apply” button below to submit your application, resume, and a brief cover letter outlining your most relevant renewal experience. Join us and help shape the future of workforce development.