System Administrator (3 Month Contract)

Description

• As a Systems Administrator at CompassX Consulting LLC, you will play a pivotal role in ensuring the seamless operation and integration of our clients' critical IT platforms. This 3-month contract position is designed for a technically adept and detail-oriented individual who thrives in a dynamic consulting environment. You will be instrumental in managing and optimizing the technical infrastructure that underpins our clients' strategic initiatives, acting as the crucial link between ServiceNow and Jira.
• Your primary responsibility will be to serve as the technical engine driving our clients' integrated delivery platforms. This involves a deep understanding of how these systems interact and a proactive approach to maintaining their integrity and efficiency. You will be responsible for the day-to-day administration, configuration, and troubleshooting of these platforms, ensuring that data flows accurately and efficiently between them.
• A key aspect of this role is facilitating seamless defect tracking and data flow between ServiceNow and Jira. This requires a thorough understanding of both platforms' capabilities and limitations, as well as the ability to configure integrations, workflows, and automation rules to meet specific client needs. You will be tasked with identifying and resolving any issues that arise in the data synchronization process, ensuring that information is up-to-date and accessible to all relevant stakeholders.
• You will work closely with client IT teams and CompassX project managers to understand their unique requirements and translate them into technical solutions. This involves gathering detailed information about their current systems, identifying areas for improvement, and implementing changes that enhance performance and user experience.
• This role is ideal for a junior professional eager to gain hands-on experience with enterprise-level IT systems and consulting methodologies. You will have the opportunity to learn from experienced professionals and contribute to high-impact projects for Fortune 500 and high-growth clients across various industries, including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.
• Responsibilities will include monitoring system performance, identifying potential bottlenecks or issues, and implementing proactive measures to prevent downtime. You will also be responsible for managing user accounts, permissions, and access controls to ensure data security and compliance with client policies.
• You will be involved in the configuration and maintenance of integrations between ServiceNow and Jira, potentially including REST APIs, webhooks, or other integration methods. This may involve scripting or light development work to customize integration points.
• Troubleshooting and resolving technical issues related to system performance, user access, data integrity, and integration failures will be a core part of your daily activities. You will need to be adept at diagnosing problems, documenting solutions, and communicating effectively with both technical and non-technical audiences.
• You will contribute to the development and maintenance of technical documentation, including system configurations, process workflows, and troubleshooting guides.
• This role requires a strong understanding of IT best practices, including system monitoring, backup and recovery procedures, and security protocols.
• You will collaborate with cross-functional teams to support the implementation of new features or system upgrades, ensuring minimal disruption to ongoing operations.
• The ability to work independently, manage your time effectively, and prioritize tasks in a remote work environment is essential. You will be expected to be proactive in identifying needs and seeking solutions.
• This position offers a unique opportunity to expand your technical skillset and gain valuable experience in a fast-paced, client-facing consulting role. Your contributions will directly impact the success of our clients' strategic projects by ensuring their core IT systems are robust, reliable, and seamlessly integrated.

Requirements

• Proven experience in systems administration or a related IT support role.
• Familiarity with IT Service Management (ITSM) tools, with specific experience or strong understanding of ServiceNow being highly desirable.
• Experience with or a strong understanding of issue tracking and project management software, such as Jira.
• Basic understanding of IT infrastructure, including servers, networks, and cloud environments.
• Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.

️ Benefits

• Opportunity to work with Fortune 500 and high-growth clients.
• Gain hands-on experience with leading IT platforms like ServiceNow and Jira.
• Remote work flexibility, with a focus on CST timezone.
• Exposure to a boutique consulting firm environment with a strong track record of success.
• Potential for contract extension based on performance and client needs.

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