[Remote] Vendor Operations Analyst II

Note: The job is a remote job and is open to candidates in USA. REI Co-op is dedicated to promoting outdoor enjoyment and sustainability. The Vendor Operations Analyst II role involves managing vendor relationships, ensuring compliance, and overseeing operational processes to enhance vendor performance and data accuracy within the organization.

Responsibilities

• Performs vendor account management for all Merchandising and Co-op Brands vendor partners. Requires collaboration with internal partners, such as Merchandising, Logistics, DCs, Finance, Sustainability, Retail, Marketing, and IT. Shares information, provides support, and delivers excellent customer service. Works to improve overall vendor performance against REI’s operational guidelines
• Supports REI’s non-compliance program by managing many vendor chargebacks and resolving related disputes. Examines root causes and provides education on REI’s compliance guidelines. Reviews vendor performance scorecards and negotiates resolutions. Ensures financial chargebacks are accurate, fostering accountability and strengthening vendor relationships
• Supports inbound and outbound EDI transactions for REI. This includes vendor EDI enablement, EDI transaction mapping, testing, and quality assurance. Provides ongoing transaction monitoring and support
• Ensures vendor Advance Ship Notices (ASNs) are sent accurately via EDI. Investigates and resolves failed EDI ASN transactions and SAP Idoc errors. Examines failed EDI invoice transactions and SAP Idoc failures. Resolves issues as needed and reprocesses invoices for payment
• Manages the new vendor onboarding process for all vendors. Collaborates with vendors, Merchandising, Supply Chain, and EDI providers. Ensures each vendor is fully onboarded and ready for Purchase Orders
• Monitors, examines, intakes, and manages enterprise core vendor data to ensure quality and accuracy of all SAP vendor records
• Develops and maintains clear operational documentation and training materials to support system and process changes. Manages the planning and execution of training and rollout for new or improved tools and workflows
• Serves as the subject matter expert (SME) to internal cross-divisional partners, external vendor partners, and external program partners. Advises on best practices and solutions related to Vendor Operations and core vendor data in SAP. This includes functionality, data flow, and functional architecture of supported systems and programs. Guides internal partners on best practices for data retrieval and usage. Promotes consistency, accuracy, and efficiency across business processes
• Demonstrates a continuous improvement mindset by finding opportunities in business areas or projects. Enhances efficiency and drives operational excellence
• Fulfills other duties as assigned

Skills

• Bachelor's degree in related field or equivalent work experience
• 1-3 years of professional experience, preferably in vendor operations, account management, or vendor performance management
• 1-3 years of professional experience with process improvement for retail, logistics, or finance business units
• 1-3 years of experience supporting or managing EDI programs
• 1-3 years of experience with SAP transaction codes. Experience with vendor data management query tools and tables for Materials Management and Pricing
• Proficient skills including Excel, Word, Outlook, PowerPoint, SharePoint, Access, and Analysis for Office
• Excellent verbal and written communication skills and the ability to manage high email volume efficiently using Outlook
• 1-3 years professional experience working in a retail setting
• SQL Experience
• Certification in LEAN, Six Sigma, or project management

Benefits

• Generous employee discount
• Access to health benefits
• Retirement savings plan
• Accrued time off

Company Overview

• At Recreational Equipment, Inc. (REI), we exist to inspire and enable life outside for everyone. It was founded in 1938, and is headquartered in Sumner, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.rei.com/.

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