Onboarding Expert
Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. About the role: As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You may be tasked with evaluating their skills and finding the perfect fit for a healthcare facility. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference. What You’ll Be Doing:
- Make ~60 targeted outbound calls per day to Clipboard app users.
- Host ~5 15-minute onboarding consultations daily (pre-booked by professionals).
- Send follow-up emails and texts to answer questions and ensure no one is left behind.
- Respond to inbound messages and support tickets.
- Keep clear documentation of all interactions.
- Recognize pain points and improvement opportunities for the worker experience.
- Be the go-to guide and trusted partner helping healthcare professionals feel confident, supported, and ready to take their first shift.
What Makes You a Great Fit:
- You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
- You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
- You speak and write English clearly and professionally.
- You’re organized, follow through on tasks, and don’t let things slip.
- You’re curious, resourceful, and always looking for the root cause of a problem.
- You’re quick with tools and not afraid to learn new systems.
- You use good judgment and are comfortable evaluating a worker’s past experience, skillset, temperament, and fitness to work at a specific facility.
- You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
- Are able to work US Eastern Time business hours, 9 a.m. to 6 p.m.
Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you. What This Role Is NOT
- Not cold calling - you’ll only speak with professionals who have accounts on the app.
- Not technical support - you’ll guide workers but escalate deeper tech issues.
- Not repetitive - every conversation is unique, and you’ll need to think on your feet.
Why Join Clipboard
- 100% Remote
- Mission-driven work that improves lives
- Supportive, collaborative international team
- Career growth in a fast-moving tech company
System Requirements To succeed in this role, you must have:
- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset for clear communication.
- A quiet, distraction-free workspace.
- Stable power and internet connectivity.
Ready to empower healthcare professionals from day one? Start your journey with Clipboard —fill out the form below and let’s make an impact together. Want to know more? Please feel free to check out our Remote Work Guidelines. Apply tot his job Apply To this Job