[Remote] IT Clinical System Analyst
Note: The job is a remote job and is open to candidates in USA. American Oncology Network is seeking an IT Clinical Systems Analyst to support, optimize, and maintain clinical information systems, primarily focusing on the Laboratory Information System (LIS). The role involves close collaboration with clinical, operational, and IT stakeholders to ensure systems support patient care and regulatory compliance.
Responsibilities
- Serve as the primary IT support resource for the Laboratory Information System (LIS)
- Configure, maintain, upgrade, and troubleshoot LIS applications to support laboratory operations
- Partner with laboratory leadership and staff to analyze workflows and implement system enhancements
- Build and maintain laboratory test codes, result routing, quality control workflows, and reference data
- Configure, support, and onboard laboratory instrument interfaces and integrations
- Monitor system performance, data integrity, and issue resolution related to LIS operations
- Ensure LIS functionality aligns with regulatory and accreditation requirements, including CLIA, CAP, and Joint Commission standards
- Participate in validation, testing, and documentation for system changes, upgrades, and new implementations
- Collaborate with application vendors to resolve incidents, manage defects, and support system upgrades
- Provide technical input for vendor-led enhancements and change requests; test and document vendor fixes prior to production deployment
- Participate in clinical application projects including upgrades, implementations, integrations, and workflow redesign initiatives
- Provide secondary application support for Radiology (RIS/PACS), Radiation Oncology, and Pharmacy information systems
- Assist with troubleshooting, workflow analysis, and minor configuration changes for supported systems
- Coordinate integrations and data flow between LIS, PACS, Radiation Oncology, and Pharmacy systems
- Participate in system upgrades, testing, validation, and go-live support activities
- Collaborate with clinical and technical teams to ensure continuity of care across interconnected systems
- Act as a liaison between clinical departments, IT teams, vendors, and third-party partners
- Translate clinical and operational needs into technical requirements and system solutions
- Participate in change management, incident management, and problem resolution processes
- Support governance and prioritization of clinical system requests and enhancements
- Ensure compliance with HIPAA, data security standards, and organizational IT policies
- Develop and maintain system documentation, workflows, configuration records, and support procedures
- Identify opportunities for workflow improvement, automation, and system optimization
- Support audits, regulatory reviews, and accreditation activities as they relate to clinical systems
Skills
- Bachelor's degree in information technology, Health Informatics, Clinical Informatics, Medical Laboratory Science, or related field (or equivalent experience)
- 3–5 years of experience supporting clinical information systems, with significant experience supporting an LIS
- Strong understanding of laboratory workflows, terminology, and regulatory requirements
- Ability to communicate effectively with clinical, technical, and leadership stakeholders
- Experience with LIS platforms (e.g., Sunquest, SoftLab, Cerner Millennium PathNet, Epic Beaker, SCC, Orchard or similar)
- Experience supporting Radiology (RIS/PACS), Radiation Oncology, or Pharmacy systems
- Strong analytical and troubleshooting skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a clinical environment
- Detail-oriented with strong documentation skills
- Collaborative, proactive, and adaptable approach
- May require on-call rotation, after-hours support, or participation in system go-lives
- Work may be performed in office, clinical, or remote environments depending on organizational needs
Company Overview
- American Oncology Network provides support and ancillary services for oncologist and cancer patients. It is a sub-organization of Cancer & Blood Specialists of Arizona. It was founded in 2017, and is headquartered in Fort Myers, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.aoncology.com/.
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